3 Month Contract With A Local Authority

Job Purpose

To provide high-quality administrative and technical support to the Damp Team within Repairs and Investment – Housing. The role is responsible for supporting managers and operational functions to ensure services are delivered efficiently, residents receive a seamless customer experience, and administrative processes are maintained to a high standard.

Key Responsibilities

• Provide comprehensive administrative support to the Damp Team and associated managers.
• Manage and maintain records, databases, and documentation accurately and efficiently.
• Handle email correspondence and respond to enquiries from residents, contractors, and internal stakeholders in a timely and professional manner.
• Support the coordination and monitoring of damp-related repair activities and service requests.
• Prepare reports, spreadsheets, and other documentation using Microsoft Excel and other office systems.
• Assist in scheduling appointments, meetings, and other operational activities.
• Liaise with internal departments, external partners, contractors, and residents to facilitate effective service delivery.
• Ensure customer enquiries are resolved or appropriately escalated to maintain high levels of customer satisfaction.
• Support compliance with organisational policies, procedures, and data management requirements.
• Undertake any other administrative duties required to support the effective operation of the service.