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Technical Administrator
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Demand Planner
Location
London Luton Airport, England, United Kingdom
Job Type
Onsite, Full time
Job Description
About the Role
Join Our Maintenance Operations Team
Our Maintenance Operations team provides the engineering support, planning and coordination that keeps our business running safely and efficiently.
From coordinating maintenance activities to resolving operational issues, the team plays a vital role in maintaining a safe, reliable and customer-focused environment.
Opportunities to join this friendly and specialist team don’t come around often, so we’re excited to be recruiting for an Aircraft Technical Administrator to join us in Luton.
Reporting to the Technical Services Supervisor, you’ll work as part of a small, specialist team responsible for coordinating aircraft maintenance inputs from initial customer contact through to completion.
You’ll act as a key point of contact for customers, engineers, internal teams and third-party providers, ensuring maintenance activities are coordinated effectively, safely and within agreed timescales.
This is a varied and fast-paced role where strong organisation, communication and customer service skills are essential.
Key Responsibilities
- Coordinate aircraft maintenance inputs, primarily for non-scheduled maintenance activities.
- Act as the main point of contact for customers throughout the maintenance process.
- Liaise with engineers, support teams, internal departments and third-party providers to ensure maintenance inputs run smoothly.
- Provide regular progress updates and effectively manage customer expectations.
- Produce and maintain maintenance work packages and associated documentation.
- Monitor maintenance progress to ensure aircraft are delivered safely, on time and in accordance with company procedures.
- Support the final audit and completion of maintenance paperwork.
- Maintain high standards of customer service, quality and operational efficiency throughout each maintenance event.
- Work flexibly in line with the needs of the business, including alternative working hours when required.
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About You
We’re looking for someone who is organised, proactive and confident communicating with a wide range of people.
You’ll be comfortable working in a fast-paced environment where priorities can change, and you’ll take pride in providing a professional and customer-focused service.
Essential Skills & Experience
- Strong administration and organisational skills.
- Excellent communication and interpersonal skills.
- Good computer literacy, including Microsoft Office.
- Ability to adapt to changing priorities and work effectively under pressure.
- Professional, proactive and customer-focused approach.
- Ability to build effective working relationships with customers, colleagues and third-party providers.
- Full UK driving licence, as occasional travel to support other locations may be required.
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Why Work with JMC Aviation?
At JMC Aviation, we specialise in aviation recruitment across [engineering services and training to airlines, MROs and OEMs, leasing and asset management companies, and component overhaul organisations. With deep industry knowledge and a global network, we match the right talent to the right roles — contract or permanent.
- Industry-leading compliance support
- Fast onboarding and documentation assistance
- Dedicated recruitment consultant
- Placements across the globe
- Extensive experience and knowledge of the aviation sector
How To Apply
Submit your up-to-date CV, along with copies of right to work documents.
Compliance & Equal Opportunities
JMC Aviation is committed to equal opportunity and diversity in the workplace. All applicants will be considered based on merit, qualification, and business need, regardless of age, gender, nationality, or background. We operate in full compliance with global aviation recruitment regulations.
GDPR
In applying for the above position and sharing your personal data with JMC Aviation Limited, you acknowledge that your personal data will be processed in accordance with our Privacy Policy (found on our website).
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