About the Role

The Technical Administrator will lead the administration of the Boat Safety Scheme (BSS), acting as a key customer contact and supporting risk, quality and operational decision-making.

The post holder will deliver efficient administrative support within a specialist marine safety environment, ensuring compliance with systems, processes and industry standards.

Key Accountabilities:

• Operate business processes accurately and to scheduled deadlines using appropriate business systems within Boat Safety Scheme Limited
• Ensure Salesforce & SAP data and information is input accurately and in a timely manner.
• Provide technical administration support for the BSS applying specialist knowledge to achieve accurate and high-quality work.
• Ensure compliance with relevant policies and procedures and produce relevant documents in a timely manner using Salesforce & MS office.
• Review and redesign business processes to ensure efficient business support by liaising with key stakeholders.
• Ensure processes comply with appropriate internal and external requirements.
• Deal with confidential information ensuring all data is processed and protected appropriately.
• Communicate effectively with customers, suppliers and a wide range of colleagues, ensuring all queries are dealt with in a timely and appropriate manner.
• Design, produce and maintain reports.
• Collate and analyse data according to requirements, ensuring accuracy and integrity.
• Support team members in general administration tasks as required.
• Display the Trust values and behaviours at all times ensuring that diversity and inclusion are integrated into all aspects of Trust life and promote inclusion by challenging behaviour, practices, actions, or decisions that are counter to the objectives of the Trust’s policies and values.

About You

You have strong IT skills, including Microsoft Office, Salesforce, and SAP, and are confident maintaining accurate records, producing reports, and analysing data.

A proactive and effective communicator, you build positive relationships with customers and colleagues, manage competing priorities, and ensure compliance with policies, procedures, and quality standards. Educated to A Level standard or equivalent, you are committed to delivering a professional, accurate, and customer-focused service.

You hold a full UK driving licence, are comfortable working independently in a remote environment, and can effectively manage your workload while maintaining strong communication with colleagues and stakeholders.

Skills & Qualifications

• Educated to A level standard or equivalent e.g. NVQ Level III Business Administration or ONC technician.
• A confident communicator (verbal and written) with excellent organisational and planning skills.
• Comprehensive IT skills and knowledge of business applications, having good capabilities using Windows, Android and IOS systems and platforms including knowledge of CRM software and tools.
• Extensive knowledge of Salesforce, SAP functions and reports.
• Comply with Canal & River Trust Health & Safety policy and defined standards, report incidents, accidents and near misses.
• A working knowledge of data analysis.
• Full UK Driving License

What We Offer

In addition to your salary of £29,670, you will benefit from a competitive contributory DC Pension scheme arrangement, great holiday entitlement and numerous other employee benefits, including several salary sacrifice benefits, all of which can be found here (https://canalrivertrust.org.uk/about-us/work-for-us/our-benefits).

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Our Values

We care passionately for our waterways, and as importantly, for those who look after and use them. We are committed to building a diverse and inclusive workforce where everyone can thrive. We are striving to represent the diverse communities that we are a part of and welcome applicants from across all sectors of the community.

We want everyone to have the opportunity to perform at their best during our recruitment process. If you require any reasonable adjustments - whether for a disability, neurodiversity, or health condition - please let us know what you need and how we can support you. We’ll work with you to make any necessary changes.

All of our jobs can be considered on a part time, flexible or job share basis.

We operate a Guaranteed Interview Scheme for disabled applicants who meet the minimum criteria for the role. You are considered disabled under the Equality Act 2010 if you have a physical or mental impairment that has a substantial and long-term negative effect on your ability to carry out normal day-to-day activities. We recognise not everyone who is classified as disabled under the Equality Act personally identifies this way, or with this definition of disability. Please do not let this discourage you from applying under the scheme.

We are committed to fair, transparent, and ethical recruitment practices. As part of our hiring process, we may use AI to analyse applications and support us work more efficiently. However, all hiring decisions – without exception - are made by our hiring managers.

Navigate your future and lock in your career as we keep our canals open and alive.

Find out more about us on our website: https://canalrivertrust.org.uk/about-us