Witan Search
Technical Advisor
Hampshire
£36k – £46k/yr
Posted about 15 hours ago
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TECHNICAL ADVISER
Function:
- Activity rate at full-time position
- Shall serve as Technical Adviser and report to Head of R&D Services (Technical Assistance Group)
- Based in UK dedicated to local customer activities at their site (Hampshire)
- Ensure full customer satisfaction by providing a high level of technical services and close relationship
Role and Activities:
Provide Technical Services to customer to:
- Ensure and assist customer design in security ink formulations
- Advise from an ink and solution perspective on any customer projects on linking ink formulations to new design software digital proofs, printing proofs, and to factory formulations
- Answer any queries customer has on site or refer to query to Global HQ.
- Find solutions to technical issues and reinforce technical knowledge to customer
- Ensure the optimal use of our products to the customer and optimise current products and solutions (in collaboration with the headquarters when necessary)
- In charge of technical visit report/monthly activity report, follow-up, and communication (in collaboration with the headquarters when necessary)
- Ensure efficient, timely, and documented product complaint treatment (NC) (in collaboration with the headquarters when necessary)
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Profile:
- Engineering degree in Chemistry or equivalent in printing industry
- 3-5 years’ experience in chemical or printing industry is an advantage
- Flexible and willing to possibly travel to different customer sites when needed
- Demonstrated ability in managing multiple tasks/projects along with the ability to work in a fast-paced team environment independently
- Ability to establish credibility with internal & external stakeholders, strong ethics, and customer orientation
- Excellent communication & interpersonal skills
- English. French highly appreciated
- With a driving license
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Skills
Security Ink Formulations
Technical Support
Customer Relationship Management
Product Optimization
Complaint Handling
Project Management
Chemical Engineering
Printing Industry Knowledge
Technical Reporting
Interpersonal Communication