About the Company

As we continue our mission to make people and nature happy through re-inventing chocolate, we're looking for a Technical Business Analyst to join our IT team at Hotel Chocolat.

We're not your average chocolate company. We're vertically integrated, which means we're involved in much more of the chocolate journey than you might expect – from cacao growing and chocolate making through to our stores, websites and customer experience.

For our IT team, that creates a genuinely interesting technology environment. You'll have the opportunity to work across different areas of the business, understand how they connect, and help shape technology that makes a real difference to how we operate and grow.

You'll be based at Mint House, our support and head office in Royston, Hertfordshire, working as part of our collaborative IT team. We're conveniently located just off the A505 and around a 10-minute walk from Royston train station, with direct rail links to London King's Cross. And, of course, there's chocolate.

About the Role

This is a role with plenty of variety. We're a vertically integrated business, which means our technology needs to work across everything from chocolate manufacturing and supply chain logistics to our retail stores and online channels.

As our Technical Business Analyst, you'll sit at the heart of this, connecting our business teams with our technical delivery teams and helping to turn business ambition into practical, scalable technology solutions.

Responsibilities

What you'll be doing

• Work closely with stakeholders across the business to understand how things work today, where the opportunities are, and what we could do better tomorrow.
• Engage with business stakeholders to understand objectives, processes and pain points.
• Lead workshops, interviews and discovery sessions to understand and capture requirements.
• Analyse current and future-state processes, identifying opportunities for optimisation, automation and improvement.
• Translate business requirements into clear, detailed technical requirements for our IT delivery teams.
• Work closely with Solution Architects, Developers and Data teams to shape application and integration requirements.
• Create high-quality documentation including user stories, acceptance criteria, process flows, data mappings, interface specifications and system interaction diagrams.
• Analyse data sources, data quality and transformation requirements.
• Define and document integration requirements across systems, including APIs, ETL processes and event-driven workflows.
• Work with technical teams to validate data mappings, payload structures and interface behaviours.
• Support system testing and UAT, helping to make sure what's delivered meets the original requirements.
• Support Agile ceremonies including backlog refinement, sprint planning and sprint reviews.
• Help prioritise requirements based on business value, complexity and dependencies.
• Provide ongoing clarification to developers and testers throughout delivery.
• Maintain clear, accurate documentation and ensure traceability from requirements through to delivery and testing.
• Help develop and embed best practice for Business Analysis across our Digital Transformation team.