Lloyd's
Technical Business Analyst
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Lloyd’s Insurance and Reinsurance Marketplace
Lloyd’s is the world’s leading insurance and reinsurance marketplace, bringing together the world’s leading risk takers to advance global progress.
Our strategy is focused on delivering strong underwriting performance, operating an efficient and flexible marketplace, and maximising the capital advantage of the Lloyd’s market — while continuing to build a Lloyd’s we are proud of.
How we deliver this, matters. We take the risk, make things happen, and own the outcome — working together across our global network to turn insight into impact.
Role: Technical Business Analyst
We are recruiting internally for a Technical Business Analyst who will drive analysis, requirements definition, and solution design for technology change across Lloyd’s, ensuring alignment to the Change Delivery Framework (CDF), architectural standards, and operational readiness. They will also work closely with engineers, product owners, and market stakeholders to translate business problems into clear technical requirements and support delivery through agile practices. This includes ensuring that all change is well governed, transparent, strategically aligned, and effectively transitioned into operational teams.
Principal Accountabilities
- Elicit, analyse, and document business and technical requirements using agile techniques (user stories, acceptance criteria, process mapping).
- Translate complex market and operational needs into solution options aligned to Lloyd’s architecture and security standards.
- Support delivery teams through backlog refinement, sprint planning, feature shaping, and readiness for development.
- Produce detailed current-state and future-state process models and define data requirements, integration points, and non-functional needs.
- Ensure change complies with Lloyd’s governance, CDF controls, risk appetites, and audit requirements.
- Engage market stakeholders (brokers, managing agents, regulators) to understand impacts, adoption needs, and operational change implications.
- Assist in the creation of outcome-based roadmaps and quarterly plans; manage cross-programme dependencies to optimise value flow across Operations and market stakeholders.
- Embed modern delivery practices—iterative delivery, empirical forecasting (burn-up), hypothesis-led change, and continuous improvement (retrospectives, lessons learnt).
- Promote modern delivery practices (e.g., automation, process improvement, integrated tooling).
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Skills, Knowledge, and Experience
- Extensive experience leading requirements gathering and analysis across multi-million-pound IT programmes in regulated, enterprise environments.
- Advanced knowledge of agile delivery and scaled practices; hands-on with backlogs, roadmaps, metrics (throughput, cycle time, predictability).
- Proven stakeholder management at senior levels; clear, concise reporting into Portfolio Boards and ExCo-level forums.
- Vendor/partner management and commercial acumen.
- Technology fluency: cloud platforms, integration, data & analytics, infrastructure modernisation, and cyber security principles.
- Excellent communication, facilitation, and conflict-resolution skills.
- Encourages a climate of team-working and collaboration, acting as a visible role-model of these values and behaviours.
- Actively builds and nurtures effective relationships with people across all organisational levels and with external contacts.
- Engages widely, consults effectively, and brings the outside-in to improve outcomes for the market.
- Thinks systemically, manages ambiguity, and drives evidence-based decisions.
- Coaches others; develops capability in agile leadership and delivery.
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Inclusion at Lloyd’s
Being inclusive at Lloyd’s is integral to how we work — and how we deliver impact.
We aim to build a diverse, inclusive environment that reflects the global markets we serve, where everyone is treated with dignity and respect and supported to reach their full potential.
We take the risk by challenging traditional thinking and being proactive about inclusion. That means being open and positive about workplace adjustments, prioritising health and wellbeing, and investing in diversity and inclusion training so everyone feels able to contribute and succeed.
We make things happen by turning our commitment into action. Through employee networks, mentoring, volunteering opportunities, and sustained investment in professional development, we create an environment where inclusion is experienced day-to-day — not just talked about.
We own the outcome by focusing on impact. By bringing together diverse perspectives and the best minds in the industry, we work collaboratively with underwriters and brokers to create innovative, responsive solutions that share risk and solve complex problems across global markets.
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