About You

You'll be an experienced Business Analyst with a passion for delivering technology-enabled change and improving business processes. With strong stakeholder management skills and a collaborative approach, you'll be confident translating complex business needs into practical Salesforce solutions. You'll enjoy working across multiple projects, influencing decision-making and driving continuous improvement while building strong relationships with both technical and non-technical teams.

Essential Skills / Experience

• Relevant degree or equivalent professional experience in Business Analysis, with significant experience of Salesforce Sales Cloud and/or Service Cloud.
• Proven experience delivering business analysis within IT-enabled change or digital transformation environments.
• Expertise in requirements gathering, business process analysis and documenting as-is and to-be processes.
• Experience applying a range of Business Analysis techniques, including user stories, use cases, workshops, interviews and process modelling.
• Strong understanding of Salesforce platform capabilities and CRM transformation programmes.
• Experience working with third-party integrations and middleware.
• Experience of data migration
• Experience supporting User Acceptance Testing (UAT), including planning and execution.
• Ability to assess the impact of change and produce clear, evidence-based recommendations.
• Strong analytical and problem-solving skills, with excellent attention to detail.
• Excellent stakeholder management, influencing and relationship-building skills.
• Excellent written and verbal communication skills, with the ability to explain complex concepts clearly.
• Strong organisational skills, with the ability to manage multiple priorities and deliver high-quality outputs.
• Experience supporting colleagues and promoting Business Analysis best practice.
• Good understanding of how systems, data and technology support business processes and organisational objectives.
• Knowledge of relevant governance, legal and regulatory requirements within a professional environment.

Why Arden

At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:

• 30 days holiday + bank holidays on-top, and even a Christmas closure!
• A generous Aviva pension plan, company contributions starting from 7%
• BUPA Cash Plan
• Private Medical Insurance coverage (applies to certain job roles)
• Access to Perkbox benefits
• Study any Arden course for free, with a discount for all family and friends
• Plus, other excellent benefits
• Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education

Our Values

Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.

There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations.

Closing Date

12th October

We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.

Equity, Diversity & Inclusion

Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role.

If you wish to be considered under this scheme, you can indicate via the application form below. By doing so, you are also consenting for this information to be shared with the hiring team. For more details on what qualifies as a disability under the Disability Equality Act 2010, please refer to the guidance here.

As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups.

Sponsorship statement

Please be aware that some roles may not meet the points requirement for a sponsored Skilled Worker visa, or fulfil the criteria we have for providing sponsorship. However we welcome applications from candidates who do not currently have the right to work in the UK but may be eligible for a visa through an alternative route.