Sphere
Client Solutions Engineer – AI & Trading Technology
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Sphere | Trading Solutions Consultant – Job Opportunity
About Us
We operate in the dynamic world of energy commodities trading, where information and speed are crucial for success. However, data in these markets is often fragmented and opaque, leaving participants with incomplete and poor-quality information.
Here at Sphere, we aim to bring order to this chaos by leveraging our innovative voice and AI technologies, as well as our patented Liquidity Lake, which consolidates all actionable liquidity onto one screen. Enhanced by AI insights and quantitative analytics, our platform is designed to support even the most skilled traders—see more, win more.
The Opportunity
As a Trading Solutions Consultant (our go-between for technical client support), you’ll bridge the gap between our trading and broking customers and Sphere’s engineering and product teams. You’ll combine deep technical knowledge with strong commercial awareness, ensuring our AI and aggregation solutions deliver tangible value to brokers, traders, and analysts across global energy markets.
You’ll collaborate directly with some of the world’s leading energy firms and brokers, supporting daily operations, integrations, and innovation. This role requires technical expertise, relationship management, and product insight—perfect for someone thriving in a fast-paced, collaborative startup environment.
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What We’re Looking for in You
You’ll act as the trusted technical advisor and primary point of contact for trading desks, brokers, and IT teams. Our responsibilities include:
- Ensuring client success: Proactively monitor and review each client’s Sphere environment to guarantee its health, performance, and alignment with business objectives.
- Incident resolution: Take ownership of technical issues from triage to post-incident review, collaborating with engineering to diagnose root causes.
- Client enablement: Lead onboarding, product training, and workflow guidance to maximise user value from Sphere’s technology.
- Pre-sales and delivery partnership: Join discovery calls to assess technical feasibility, identify integration points, and estimate implementation efforts for scalability.
- Voicing client needs: Capture insights from broking and trading workflows, translating them into actionable feedback for our Product and Engineering teams, shaping the evolution of our energy-market tech stack.
Your Skills & Experience
We’re seeking someone with:
- A 2:1 or above degree in Computer Science (or a closely related field).
- At least 2 years’ post-graduation experience in a client-facing or technically focused role.
- A passionate interest in technology beyond work, particularly AI.
- Problem-solving instincts: the ability to dissect challenges and demonstrate ingenuity.
- Strong English communication skills, comfortable discussing, verbally and in writing, with clients at all organisational levels.
- Organisational, consultative, and advisory mindset—balancing client needs with internal advocacy.
- Willingness and ability to travel for client engagements, workshops, or discussions.
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What’s in It for You at Sphere?
- Innovative Impact: Shape the future of commodities trading with cutting-edge tech, working alongside global leaders in the industry.
- Career Growth: Experience fast-track evolution in a fast-growing company where your efforts drive progress.
- Competitive Package:享受 a lucrative compensation package, including EM-specific equity options (HMRC-approved).
- Professional Development: Continuous learning and tailored growth opportunities.
- Flexible Work Environment: A culture prioritising healthy work-life balance.
- Inclusive Culture: A supportive, diverse, and collaborative workplace that values uniqueness and authenticity.
Beyond these benefits, Sphere is an equal-opportunities employer, committed to equity in all considerations of race, colour, religion, gender, sexual orientation, national origin, disability, or age—while nurturing the innovation progress drives.
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