Trident International Associates
Technical Consultant
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Location: Travelling to various client locations (Brighton-based this is not a remote working role) Job Type: Permanent, Full-Time Reports to: Professional Services Manager
About Trident
At Trident, we make IT a source of strength, helping organisations thrive so they can better support the people who rely on them everyday. We believe technology should empower people, strengthen organisations, and enable better outcomes. By working in true partnership with our clients, we provide reliable IT services, practical guidance, and people-focused support that help businesses succeed.
Benefits
Joining Trident means becoming part of a supportive and collaborative environment where your contribution is recognised and rewarded. We are committed to supporting your wellbeing, professional development, and work-life balance:
- 33 days annual leave (including bank holidays), increasing by one day per year of service up to 40 days.
- Access to on-demand IT courses, practice tests, and virtual labs.
- Access to Bupa Employee Assistance Programme (EAP) for you and your family.
- Cycle to Work scheme.
- Access to vendor pricing for personal IT hardware and software purchases.
- Microsoft Workplace Discount Programme with savings on Surface devices and Microsoft 365 subscriptions.
- Regular social events, team-building activities, and a Refer-a-Friend bonus scheme.
About the Role
We are seeking a highly motivated and customer-focused Technical Consultant to join our growing technical team. This role will play a key part in delivering exceptional IT services and solutions to our clients, combining hands-on technical expertise with strong consultancy skills.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
You will be responsible for providing end-to-end technical support and project delivery, both remotely and onsite, ensuring a seamless and professional customer experience at all times. The key role responsibilities include:
- Delivering end-to-end technical support, ownership, and resolution of client issues in line with agreed SLA/KPI targets.
- Travelling to client sites to deliver technical services, including project work and escalated support.
- Installing, configuring, and upgrading hardware and software, including servers, PCs, networking equipment, and cloud-based systems.
- Managing and documenting incidents, service requests, and resolutions accurately.
- Conducting onsite audits, surveys, and assessments across infrastructure and network environments.
- Working independently and collaboratively to understand client requirements and deliver effective solutions.
Client Engagement & Training
- Delivering clear and effective end-user training on new and existing systems, ensuring successful adoption of solutions.
- Providing guidance and support to clients to improve system utilisation and efficiency.
- Building strong client relationships by communicating technical concepts in a clear, professional, and accessible manner.
About You
- Strong experience with Microsoft technologies, including:
- Microsoft 365 (Exchange Online, Teams, OneDrive, SharePoint Online).
- Azure administration and cloud solutions.
- Windows Server (AD, DNS, DHCP, Group Policy).
- Demonstrable SharePoint administration and user support/training capability.
- Experience with virtualisation technologies (VMware/Hyper-V).
- Firewall products such as SonicWALL, PaloAlto, Fortinet and WatchGuard.
- Networking principles including VLANs, LAGS, VPN's and routing.
- Backup & disaster recovery solutions such as StorageCraft, Veeam and N-Able, etc.
- Strong troubleshooting and problem-solving skills.
- Proven experience in a customer-facing technical or consulting role.
- Strong communication skills, with the ability to engage both technical and non-technical stakeholders.
- A proactive and solution-oriented mindset, with ownership of tasks through to completion.
- A strong focus on customer service, balanced with commercial awareness.
- Ability to work both independently and as part of a team.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Next Steps
If you are looking for an opportunity to develop your career within a growing and people-focused organisation, we would love to hear from you. Apply today to be considered for this exciting Technical Consultant opportunity:
- Submit your application along with an up-to-date CV.
- Applications will be reviewed as they are received.
- Suitable candidates will be contacted to discuss the role further.
- Successful applicants will be invited to attend an interview.
- Employment offers will be subject to satisfactory pre-employment checks.
- Join a business committed to partnership, integrity, and creating lasting value.
Please note this role may be advertised under a different title than that used internally.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills