SER Limited
Technical Consultant
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Technical Consultant
Location: Horsham, West Sussex
Salary: Up to £50,000 + potential commission
About the Role
We’re working with an established and growing IT services business that is looking for an experienced Technical Consultant to join their team.
This is a varied, hands-on position that combines technical consultancy, presales, project delivery, and escalations. You’ll play a key role in understanding client requirements, designing and delivering technical solutions, and supporting the wider technical team when complex issues arise.
The role would suit someone who enjoys working directly with customers, taking ownership of projects from initial design through to completion, and acting as the technical point of reference within an MSP environment.
Key Responsibilities
- Work closely with clients to understand their technical requirements and recommend appropriate solutions.
- Support presales activities, including technical discovery, solution design, scoping, and client presentations.
- Take ownership of technical projects from initial planning and design through to implementation and handover.
- Lead and deliver infrastructure, cloud, Microsoft 365, and networking projects.
- Act as a senior escalation point for the Service Desk, providing guidance and resolving complex technical issues.
- Produce technical documentation, project plans, and solution designs.
- Work alongside the Service Desk, Project, and Account Management teams to ensure successful client outcomes.
- Provide technical consultancy and guidance to customers throughout the project lifecycle.
- Identify opportunities to improve client infrastructure, security, and overall IT environments.
- Ensure projects are delivered on time, within scope, and to a high technical standard.
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About You
We’re looking for someone with strong technical knowledge who can operate comfortably across both technical delivery and client-facing consultancy.
You’ll ideally have:
- Previous experience working within an MSP / Managed Services environment.
- Experience delivering IT infrastructure and cloud projects from start to finish.
- Strong knowledge of Microsoft 365 and Azure.
- Good understanding of networking, servers, virtualization, and cybersecurity.
- Experience supporting or designing technical solutions for customers.
- Previous involvement in presales, solution design, or technical scoping.
- The ability to troubleshoot and resolve complex technical escalations.
- Strong communication and client-facing skills.
- Excellent organization and project ownership skills.
- A genuine desire to develop technically and take ownership of your work.
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What's on Offer?
- Salary up to £50,000, depending on experience.
- Potential commission on top of salary.
- A varied role combining consultancy, presales, project delivery, and escalations.
- The opportunity to work on interesting and technically challenging projects.
- A position with genuine responsibility and client interaction.
- Career development within a growing IT services environment.
If you're an experienced 3rd Line Engineer, Solutions Engineer, Technical Consultant, or Senior Infrastructure Engineer looking to move into a broader consultancy-focused role, this could be an excellent opportunity.
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