HCLTech
Technical Delivery Manager
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We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.
HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark.
It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled.
Job Title: Infrastructure Platform Integration / Technical Delivery Manager
Domain: Infrastructure / Network & Voice / Unified Communications
Location: Leeds and Manchester, UK
Employment Type: Fixed term contract (12 months duration)
Job type: Hybrid
Job Description
Methodology: Agile
Role Overview
We are looking for an experienced Infrastructure Platform Integration / Technical Delivery Manager to drive the planning, coordination and delivery of complex infrastructure changes and implementations across multiple teams and third-party suppliers.
The role will act as a key interface between Product Owners, Lab teams, infrastructure teams, suppliers and business stakeholders, ensuring dependencies, risks and blockers are effectively managed to enable safe and timely delivery.
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Key Responsibilities
- Develop and manage the sequence of integration and implementation activities in collaboration with Product Owners and aligned to the Lab backlog.
- Identify, catalogue and manage dependencies between the Lab and other technology teams.
- Work closely with stakeholders across the organisation to ensure effective interlock and delivery coordination.
- Identify delivery blockers, risks and dependencies, driving mitigation and resolution and escalating to Product Owners or Lab leadership where required.
- Act as the primary interface between third-party suppliers and key business/technology stakeholders.
- Manage complex and high-risk implementations involving multiple internal and external parties, ensuring safe and controlled delivery.
- Coordinate integration processes and implementation events across shared infrastructure.
- Lead coordination activities for major infrastructure changes, such as mainframe or platform upgrades, working with SI and other technology partners.
- Coordinate multiple parties to ensure effective change execution and governance.
- Provide expertise and support for governance activities owned by Product Owners, including PRIA and similar governance processes.
- Coordinate changes that span multiple Labs / technology platforms.
- Maintain effective planning, tracking and reporting of delivery progress.
- Ensure appropriate risk, issue, dependency and change management throughout the delivery lifecycle.
- Facilitate Agile ceremonies, stakeholder meetings and implementation planning sessions.
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Required Skills & Experience
Essential:
- Strong experience in Infrastructure Platform delivery and implementation.
- Proven experience managing complex technical implementations and integrations.
- Strong understanding of Infrastructure and Network/Voice technologies.
- Experience working across multiple technology teams, suppliers and system integrators.
- Strong stakeholder management and communication skills.
- Experience with Jira and Confluence.
- Strong understanding of Agile methodologies and tools.
- Experience in change strategy, planning and governance.
- Strong risk, dependency and issue management capability.
- Excellent planning, tracking and reporting skills.
- Experience coordinating high-risk production implementations / major change events.
- Ability to manage multiple stakeholders and competing priorities.
- Strong facilitation, collaboration and negotiation skills.
- Strong technical delivery and programme/project management experience.
- Excellent critical-thinking and problem-solving capability.
- Strong customer-centric approach and accountability.
- Good understanding of AI and emerging technology concepts / AI literacy.
- Experience driving change adoption across technology teams.
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