Data Accuracy & System Integrity

• Take ownership of the accuracy and quality of information entered into the CRM, ImmyBot portal, and other operational systems.
• Maintain a strong working knowledge of the systems and tools required for the role.
• Identify discrepancies, missing information, or data-quality issues and take appropriate action to resolve them.
• Ensure records are kept accurate and up to date throughout the deployment and support process.

Exceptions & Queries

• Handle initial complaints in accordance with established SOPs and escalate them appropriately.
• Identify recurring exceptions or process issues and raise them through the appropriate channels so that procedures and SOPs can be reviewed and improved.
• Support other teams with technical queries where appropriate, while ensuring the Technical Support team's core responsibilities continue to be met.
• Take ownership of issues within your remit and ensure they are either resolved or appropriately escalated.

Team Support & Continuous Improvement

• Proactively support line managers and colleagues with reasonable additional tasks and projects when required.
• Participate actively in team meetings, knowledge sharing, and process improvement.
• Look for opportunities to improve accuracy, efficiency, and the customer experience.
• Adapt to changing priorities and urgent requests while maintaining high standards and delivering your core responsibilities.

About You

Essential

We're looking for someone who can demonstrate:

• Excellent attention to detail and a strong commitment to technical accuracy.
• Strong organizational and time-management skills.
• Clear and professional written and verbal communication.
• A good understanding of what exceptional customer service looks like.
• The ability to manage multiple priorities and deadlines effectively.
• The ability to collaborate with colleagues and build strong working relationships across teams.
• A proactive approach to problem-solving and taking ownership of tasks.
• Flexibility and a willingness to support colleagues and adapt to changing demands.
• A willingness to provide Technical Support cover when required.

Desirable

It would be advantageous if you have:

• Experience or familiarity with the Disabled Students' Allowance (DSA) or a related sector.
• Familiarity with assistive technology, specialist equipment, or educational technology.
• Experience with software deployment, device configuration, or technical fulfillment.
• Experience working in a customer support, service desk, or ticketing environment.
• Experience using CRM, ticketing, or deployment-management systems.
• An interest in technology, process improvement, and customer experience innovation.

Our Values

Our values aren't separate from the job — they're part of how we expect the job to be done.

How you work matters as much as what you deliver, and we're looking for someone who demonstrates these values every day.

COURAGE — Initiative

The best decisions at Assistive Solutions come from people who act rather than wait.

Courage means taking initiative, speaking up when something isn't right, asking questions when something doesn't make sense, and looking for opportunities to improve your work and the way we work as a business.

ACCOUNTABILITY — Ownership

Accountability means owning the full journey of your work — from the moment a task or problem reaches you until it is resolved.

Take responsibility, follow through, keep people informed, and don't wait to be chased.

DILIGENCE — Consistency

Diligence isn't simply about working harder. It's about maintaining your standards consistently — even when the pressure is on, even when no one is watching, and even when “good enough” would be easier.

Accuracy and attention to detail are particularly important in this role because the quality of your work directly affects the customer's experience.

COLLABORATION — Shared Ownership

Every role at Assistive Solutions contributes to a wider customer journey.

Collaboration means taking shared ownership of that journey, helping solve problems rather than simply passing them on, supporting colleagues when needed, and treating the wider organization as one team.

EXCELLENCE — The Standard

Excellence isn't a destination; it's a consistent commitment to getting better.

It means looking for better ways to work, improving the experience we provide, learning from mistakes, and not settling for adequate when exceptional is achievable.

How to Apply

To apply for the Technical Deployment Agent position, please send your CV to careers@as-dsa.com.

Please use “Technical Deployment Agent” as the subject line of your email.

Interested in Joining Assistive Solutions?

If this particular role isn't quite the right fit, but you're interested in building your career with Assistive Solutions, we'd still like to hear from you.

Send us your CV along with a short introduction telling us about your background, your experience, and where you'd like your career to take you.

We'll keep your details in mind and get back to you if a suitable opportunity becomes available that matches your skills, experience, and ambitions.

Send your CV and introduction to careers@as-dsa.com.