Onecom
Technical Engineer - Premium
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Join our Team as a Technical Engineer - Premium!
Location: Whiteley (Office Based)
Salary: £26,500 per annum
Hours: Monday to Friday - Shift based between 07:30 - 17:30
About the Role
The Premium Technical T1 Engineer is a key point of contact for our converged customers with cloud-based IP telephony solutions. The Technical Engineer is responsible for undertaking technical change requests, troubleshooting and resolving simple to medium complexity technical issues. The Technical Engineer liaises with principal engineers and partners who provide more in-depth technical support, where required.
What Makes You a Great Fit
- Experience working in a relevant technical role (desirable)
- Working knowledge of cloud-based telephony solutions
- Knowledge of IP Protocols, Networking including LAN, WAN, switches and routes, and SIP
- Excellent communication skills with effective organisational skills
- Strong IT skills
- Excellent problem-solving and analytical skills
- Outstanding attention to detail and accuracy
- Logical and structured approach to work
- A positive “can-do” attitude
- Customer-focused and passionate about service
- Strong decision-making skills
- Able to work with minimum supervision and maintain a high level of motivation and productivity
- Able to manage workload and prioritise based on business requirements while under pressure
- Able to communicate technical issues and resolutions to people of varying technical levels
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Responsibilities
- Monitor incidents to ensure that the appropriate action is being taken to meet SLA
- Update customers by telephone, e-mail, or portal on the progress of a support call or to ask for additional information
- Contact third-party suppliers to log support calls, get updates on open support calls, or request technical support
- Use technical skills to assess and troubleshoot incidents, determining where the issues lie, and then working to resolve these issues
- Use technical skills to carry out updates and changes requested by our customers on our cloud voice platforms
- Assist in internal and external customer report generation
- Assist with ad hoc tasks relating to implementation projects, support projects, or support administration
- Join major incident calls with customers and SDM providing technical updates where required
- Regularly update open tickets in our incident management platform with up-to-date and clear information
- Update customer-specific documentation where required
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Perks for Our People
- Holidays: 25 days + bank holidays and buy/sell options
- Other Leave: Birthday day off, 12 paid hours for flexible use, Volunteer day
- Lifestyle: 9% combined pension contribution and 4x salary life assurance
- Rewards: Quarterly and annual employee awards, discounts on tech
- Socials: All-expenses-paid company events
- Development: In-House Training Academy
- Wellbeing: 24/7 access to mental health support, Calm App, discounted gym membership, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support
Who We Are
Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.
Our Values
We champion our values in everything we do: Innovation, Integrity, Ambition, Knowledge, Inspiration.
ED&I
We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills