Technical Field Services Manager

Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better.

Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor.

Principal Duties/Responsibilities:

• Acts as a champion for the Operating System, ensuring that the Operating System is fully understood, frequently reinforced and embedded across all elements of service delivery
• Leads complex projects from the beginning define phase through to implementation.
• Ability to manage multiple projects, some direct, some through other assigned project resources.
• Designs and maintains project documentation, requirements and project timeline to include scheduling project deliverables, goals, and milestones.
• Assesses and manages required project resources to include assigning responsibilities, setting expectations, and monitoring performance to ensure timely and quality project completion.
• Manages the sourcing and engagement of third party firms for the completion of work scope per project defined deliverables.
• Recruits, hires, and trains technical resources; evaluates employee performance, and recommends or initiates promotions, transfers, and disciplinary action. Recommends career planning, training and skills development of direct and indirect reports.
• Develops and implements methods and procedures for monitoring work activities, such as preparation of records of expenditures, progress reports, etc., in order to inform management of current status of work activities.
• Analyzes and resolves work problems or assists employees in solving work problems.
• Observes current working environment to determine operating procedure and detail, and recommends measures to improve methods, performance, and quality of or service, and suggests changes in working conditions to increase efficiency.
• Gathers relevant technical documentation such as drawings, schematics, specifications, spare parts lists from equipment histories, OEM manuals and the Knowledgebase system. Verifies the availability of parts prior to scheduling the job. Arrange for special tools and auxiliary equipment when required.
• Acts as the first point of contact for customers and onsite resources, ensuring priority alignment and proactively anticipating changing needs.
• Facilitates project lessons learned sessions and implements continuous improvements.
• Accounts for revenues & expenses (such as labor, overtime, Travel) for all startup activities.