Acorn Group
Technical Handler Personal Injury Department
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Technical Claims Handler
Location
Liverpool or Sevenoaks (Hybrid working model)
Working Hours
37.5 hours, Monday to Friday from 9am to 5:30pm
Role Overview
As a Technical Claims Handler, you will proactively manage a caseload of technically complex and/or high value (multi track) PI claims. This will also include litigated claims, within the Haven Delegated Authority Agreement, referral process and reinsurance treaty requirements.
You will also provide technical support and guidance to less experienced claims handlers and be available to offer training and act as a referral point.
Key Responsibilities
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Proactive Caseload Management:
- Manage your own caseload with excellent diary management.
- Maintain own KPIs and SLAs.
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Claims Handling:
- Handle claims within a defined handling authority.
- Proactively review claims ensuring they are reserved in line with best practice and the earliest opportunity.
- Refer claims that exceed authority.
- Mitigate claims leakage and spend through proactive claims management.
- Drive and negotiate claims settlement at the earliest available opportunity.
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Technical Strategy and Support:
- Understand the importance of the claims function in the wider business and assist in developing technical strategies.
- Proactively contribute to deliver superior business results.
- Provide training and support to less experienced claims handlers.
- Assist with auditing and ad hoc tasks as business needs dictate.
Skills and Experience Required
- Personal Injury claims handling experience.
- Ability to use own initiative to explore all options to achieve the best outcome for the business and take ownership of the same.
- Highly motivated self-starter requiring minimal supervision and capable of organising and prioritising work effectively.
- Excellent team player.
- An understanding of case law, statute, CPR and Pre-Action Protocols.
- An understanding of technical issues in the insurance industry and how they could impact our claims function.
- An understanding on when to utilise external providers, including barristers, panel solicitors, medical experts, adjusters, investigators, and rehabilitation providers.
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Grow with Acorn
At Acorn Insurance, we’re proud of our Liverpool roots — and even prouder of how far we’ve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we’ve grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.
We Value:
- 🦏 We run through walls for our customers and each other
- 🐐 We challenge the status quo
- 🐧 We succeed when we help those around us succeed
- 🐆 We decide quickly when the smart thing to do is use our judgement
Benefits
- 🌴 A maximum of 35 days’ holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
- 🧠 24/7 mental health support & free counselling available
- ☝ Grow with us: Through career fairs, leadership programs, and learning on the go!
- 💸 Flexible benefits, including early access to salary via our internal platform
- 🏡 Hybrid working options to support work-life balance and individual needs
- 🎉 Recognition awards, social events & more
Our Commitment to Our Colleagues
- 🧠 Mindful Employer – championing mental health and wellbeing
- ♿ Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities
- 🌸 Menopause Friendly accredited – supporting every stage of life
- 🎖️ Armed Forces Covenant signatory – honouring those who serve
- 🎖️ Armed Forces Defence employer recognition scheme - Supporting those who serve
- 🏆 Great Places to Work 2024/25 – fostering an engaging and positive workplace culture
- 📈 Best Place to Work for Development – proud to be investing in people’s future
- 👩💼 Best Place to Work for Women – breaking down barriers to women's career progression
Get help with your application
Your very own career expert that helps elevate your application to the next level.
If you’re looking for a company with a strong culture, real career progression, and a people-first approach — all rooted in the heart of Liverpool — Grow with Acorn.
A Few Things to Know Before You Apply
We’re really excited that you’re considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:
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If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.
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🌍 Visa Requirements: Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship.
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💬 We’re Here to Support You: We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process—or once you’re part of the team—just let us know. Whether it’s flexible hours, adapted equipment, or a bit of extra support, we’ll work with you to make sure you can do your best work.
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