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Technical Implementation Manager, Energy Tech
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Technical Solutions & Implementation Manager
About the Company
A fast-growing technology company building a B2B SaaS platform for the clean energy sector. Our customers operate in complex, data-rich environments, and we help them modernise their businesses through technology, automation, and better data.
We’re looking for a Technical Solutions & Implementation Manager to help scale how we deliver value to our customers and build a world-class Client Delivery function.
The Opportunity
This is a chance to build and shape our Technical Implementation function as the company scales. You’ll sit at the intersection of Sales, Customer Success, Product, and Engineering, taking ownership of technical delivery from implementation through to successful adoption. This is a player-coach role: you’ll lead and develop the Technical Solutions team while personally managing selected complex and strategically important customer implementations. The role is ideal for someone who enjoys solving complex problems, working with sophisticated customers, leading people, and building scalable processes.
What You’ll Do
Lead & Build Client Delivery
- Own and continuously improve the end-to-end customer implementation and delivery process.
- Establish scalable processes, project discipline, and ways of working as the company grows.
- Monitor project health, identify risks, and intervene or escalate where required.
- Lead, coach, and develop the Technical Solutions team.
- Allocate accounts and projects and establish effective planning and team rituals.
- Help shape the future structure and capabilities of the Client Delivery organisation.
Own Complex Customer Implementations
- Personally lead selected complex or strategically important implementations.
- Understand customer business processes, systems, data, and technical requirements.
- Analyse complex customer environments, including ETRMs, billing platforms, ERPs, and CRMs.
- Design robust data and integration strategies.
- Translate complex business requirements into practical technical solutions.
- Lead implementation plans through to successful delivery.
- Troubleshoot issues and work directly with customers to drive resolution.
- Contribute to integrations, scripting, and automation where appropriate.
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Partner Across the Business
- Partner with Sales and Customer Success on onboarding and selected pre-sales opportunities.
- Support technical discovery, solution design, and product demonstrations.
- Identify opportunities to address additional customer needs through the platform or new projects.
- Work with Product to translate customer feedback and implementation challenges into product improvements.
- Partner with Engineering and contribute to strategic cross-functional initiatives.
What We’re Looking For
We’re looking for someone who combines B2B SaaS experience, technical problem-solving ability, commercial awareness, and strong leadership skills. You’ll bring:
- Proven experience in a B2B SaaS environment, ideally in technical implementation, solutions, professional services, customer success, or technical account management.
- Experience delivering complex SaaS implementations, ideally for enterprise customers.
- Experience leading a team, ideally with 2+ years of people leadership experience.
- Experience working with complex business processes, systems, and data.
- Experience in energy, commodity trading, banking, or another complex, data-intensive industry.
- A STEM degree or equivalent quantitative/technical background.
- Strong analytical, problem-solving, project management, and communication skills.
- The ability to translate complex business requirements into practical solutions.
- Experience managing, mentoring, and developing people.
- Working knowledge of Python.
- Advanced Excel and strong PowerPoint skills.
- The ability to thrive in a fast-moving environment with significant ownership and responsibility.
- Fluency in English.
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It’s a Bonus If You Have
- Startup or scale-up experience.
- Experience working remotely across distributed teams.
- Knowledge of energy-sector systems, including CRMs, ETRMs, billing, accounting, or trading platforms.
- Understanding of utility processes across the front, middle, and back office.
- Experience building implementation or Client Delivery functions as a company scales.
Why Join Us?
This isn’t a role where you’ll simply inherit an established process. You’ll help build it. You’ll have the opportunity to:
- Build and shape a Client Delivery function as the company scales.
- Lead and develop a growing team and define what great delivery looks like.
- Work directly with sophisticated customers on complex technical and business challenges.
- Influence Product and Engineering, ensuring customer insight shapes what we build.
- Stay hands-on while developing your leadership career.
- Make a tangible contribution to the transition towards a cleaner, more efficient energy system.
The Person We’re Looking For
You’re comfortable moving between strategy and execution. You can lead a team, get into the technical detail when needed, and communicate effectively with engineers, customers, and senior stakeholders. Most importantly, you enjoy building, solving, and improving — and are excited by the opportunity to have a meaningful impact as the company grows.
Right to Work
For applicants based in the UK, you must have the right to work in the UK.
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