Referment
Technical Implementation Manager - FinTech (864E512)
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Referment is working with a fast-growing B2B SaaS company to hire a Technical Solutions Manager to take ownership of complex enterprise customer integrations while helping improve the underlying technical product.
This is a hybrid role sitting between customers, Product and Engineering, combining approximately 60% technical solutioning and implementation with 40% product and platform improvement.
You'll lead complex integrations from discovery through to launch, working directly with enterprise customers across APIs, SSO, SFTP and data flows. You'll then use what you learn from those implementations to identify recurring problems and help turn them into scalable product capabilities.
The Role - Technical Solutions & Implementation
You'll Be Responsible For
- Leading complex enterprise SaaS implementations from discovery through to successful launch.
- Acting as the principal technical contact for customers during implementation.
- Designing integration approaches across APIs, SSO, SFTP and other integration methods.
- Running technical kick-offs, progress meetings and troubleshooting sessions.
- Supporting technical pre-sales conversations and assessing solution fit.
- Investigating complex integration issues using APIs, JSON, configuration data and logs.
- Working closely with Product and Engineering where new development is required.
- Managing technical stakeholders across customers, internal teams and third-party providers.
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Technical Product Development
You'll also:
- Identify recurring customer requirements and implementation challenges.
- Work with Product and Engineering to turn those requirements into reusable platform capabilities.
- Contribute to the integration and API roadmap.
- Lead agreed integration features from requirements and solution design through testing and delivery.
- Improve integration tooling, documentation and implementation patterns.
- Help reduce repeat implementation work through better product capabilities.
- Explore practical applications of AI and emerging integration technologies.
- Support prototyping and delivery of new technical functionality.
What We're Looking For
You'll ideally have:
- 4+ years' experience within enterprise SaaS implementations, solutions engineering, technical consulting or integrations.
- Strong hands-on understanding of APIs, SSO, SFTP, data flows and system integrations.
- Experience leading complex customer implementations.
- The technical credibility to lead conversations with customer technology teams.
- Experience investigating API and integration issues using tools such as Postman, JSON payloads and logs.
- Strong problem-solving skills and the ability to investigate ambiguous technical issues methodically.
- Experience working closely with Product and Engineering teams.
- The ability to identify patterns across customer implementations and turn them into scalable solutions.
- Excellent communication and stakeholder-management skills.
- A proactive, hands-on approach and strong ownership of delivery.
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Experience contributing to technical product development, integration platforms or API products would be particularly valuable.
An interest in AI, MCP and modern integration technologies would also be useful, although previous commercial experience in these areas isn't essential.
This could suit a Solutions Engineer, Technical Implementation Manager, Integration Consultant, Technical Consultant, Solutions Consultant or Implementation Engineer looking for broader product ownership.
Candidates must have unrestricted and permanent right to work in the UK. Visa sponsorship is not available.
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