Kinetech
Technical Implementation Manager
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Technical Implementation Contractor / Application Product Manager / Support Specialist
Outside IR35 | Up to 12 Month Contract | UK Travel
About the Role
We’re supporting a major UK-wide business transformation programme that will see hundreds of operational sites migrated onto a new enterprise technology platform.
This is a hands-on role sitting somewhere between technology implementation, application delivery and support hypercare.
Initially, you’ll work with operational and technology teams on data discovery, migration readiness, solution testing and implementation planning. You’ll get properly under the skin of the new platform – understanding not only how the technology works, but the business processes behind it.
As rollout gathers pace, you’ll support implementations across multiple UK sites, working through go-live and hypercare and becoming a key product SME and escalation point when issues arise. You don’t need to be a developer, but you do need to be technically curious, comfortable troubleshooting applications and integrations, and willing to become genuinely knowledgeable about the product rather than simply coordinating delivery.
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What you'll be doing
- Getting hands-on with a new enterprise application and developing into a product SME
- Supporting data discovery, validation and migration readiness ahead of rollout
- Understanding system configuration, integrations and the operational processes behind the platform
- Supporting solution testing, UAT and implementation readiness
- Planning and coordinating technology deployments across multiple UK sites
- Working with operational teams, technology partners and third-party suppliers through implementation
- On site go-live and providing hands-on hypercare / application support
- Managing implementation plans, risks, issues and dependencies through to successful BAU handover
We're looking for someone with
- Experience across technology implementation, application support, systems delivery, rollout or hypercare
- Strong troubleshooting skills and the curiosity to understand how applications work end-to-end
- Experience supporting enterprise applications in live operational environments
- Experience of SaaS, ERP, POS or other operational/business applications
- Exposure to data discovery, migration, validation or cleansing
- Experience supporting testing, UAT, go-live and post-implementation issues
- Strong stakeholder and supplier management skills
- Ideally experience across multi-site environments such as hospitality, retail, leisure, healthcare or similar
- Happy travelling extensively across the UK during rollout phases
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You'll probably enjoy this role if...
- You like learning a product properly and becoming the person people come to when something isn’t working
- You enjoy troubleshooting and getting to root cause rather than simply escalating issues
- You’re equally comfortable working with technology teams and operational users
- You enjoy seeing technology through from early discovery to live deployment and hypercare
- You’d rather be close to the product and the business than managing everything from a spreadsheet
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