The Danesmoor Group
Technical Installations Supervisor
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Company description
Danesmoor Group is a market leading distributor of kitchen and bedroom components – proudly supplying the UK KBB industry for over 110 years.
We bring together the most comprehensive range of quality stocked products from the world’s leading manufacturers, together with the most flexible services, and bespoke design options - all supplied from under ONE roof. We’re committed to continuous innovation and a highly integrated, customer-centric approach, where delivering excellent service and understanding our customers’ requirements is at the heart of everything we do. Most importantly, each and every customer is supported by ONE personal team – dedicated to providing expert advice, and assisting a professional, streamlined journey from start to finish.
Function/Department description
In 2008 with an increasing number of customers seeking their whole kitchen solution from one trusted source, PWS soon expanded into the fabrication of high quality, bespoke worksurfaces, with the launch of our award-winning worksurfaces manufacturing facility at our HQ site. Combining state-of-the-art technology and expert craftsmanship, PWS Worksurfaces provides the most comprehensive and sophisticated collection of worksurface products, with a commitment to worldwide sourcing of the very best materials.
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Responsibilities
- To be a first point of contact for remedial and technical issues related to all worksurface materials and processes.
- To support the sales team by using technical expertise to provide resolution for customer complaints which will enable professional delivery of the message in a customer-focused and consistent manner.
Key Objectives
- Carry out inspection visits and minor repair work on customer sites when required.
- Use technical expertise to investigate problems, test solutions and feed back to customers (via Sales Advisers) in a timely fashion.
- Support sales advisers in delivering information to customers, utilizing conference call facilities if appropriate.
- Plan remedials as required, including timescales and all costs, in liaison with the appropriate sales adviser and diary planner.
- Create remedial packs in conjunction with CAD and manufacturing departments.
- Escalate any conflicts to Vincent Callaghan / David Mann for resolution.
- Update CSF reports on completion of all work related to the CSF.
- Arrange closing calls with sales advisers.
- Carry out monthly analysis of issues to identify recurring problems from which an action plan can be created for issue to T&I contractors.
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Skills and Personal Attributes
- Flexibility and patience.
- Good organisation, planning & time-management skills.
- Ability to stay calm under difficult circumstances.
- Geographical knowledge.
- Ability to read and interpret drawings.
- Advanced technical knowledge of worksurfaces materials, manufacturing processes and installation techniques.
- Reasonable IT skills – database, Microsoft Office, CAD.
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