Harvey Nash
Technical IT Manager/Leader
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Role: Technical IT Manager/Leader – Europe | London
Location: London / Hybrid
Salary: £85,000 - £110,000 DOE
Coverage: Europe, with some support for US-based users
I’m looking for an experienced Technical IT Manager/Leader to join a growing Operations & Technology team in London.
This is a hands-on technical regional IT role with responsibility for supporting European offices while also providing support to US-based users when required.
You’ll own day-to-day IT operations across end-user technology, cloud services, applications, networking, asset management and workplace technology. You’ll also act as the key escalation point between the internal team and a managed service provider responsible for Level 1 support and network issues.
The role
You’ll be responsible for keeping the technology environment running smoothly across multiple European locations, while providing a high-quality experience for users with varying levels of technical knowledge.
This is a hands-on role for someone who enjoys solving problems, managing competing priorities and getting involved in everything from straightforward laptop and software issues to more complex infrastructure and network incidents.
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Key responsibilities
- Provide hands-on technical support to users across Europe, with some support for US-based colleagues
- Act as the primary IT point of contact for European vendors and managed service providers
- Manage and escalate help desk tickets, ensuring issues are triaged and resolved effectively
- Act as the escalation point for the managed service provider supporting Level 1 and network issues
- Manage user administration across endpoints, cloud platforms, applications and network accounts
- Manage laptops and technology throughout the employee lifecycle, including onboarding and offboarding
- Maintain accurate IT asset inventories, warranties, licensing, refresh dates and end-of-life information
- Coordinate the repair, replacement, collection and distribution of technology equipment
- Ensure conference rooms, meeting spaces, video conferencing and AV technology remain fully operational
- Troubleshoot network, hardware, software and endpoint issues
- Support IT security and compliance requirements, including SOC 2 and ISO 27001
- Assist with technology projects and initiatives, including M&A integrations
What we’re looking for
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- Experience managing IT operations and support across multiple countries or markets
- Strong hands-on experience supporting Mac and Windows environments
- Experience with Google Workspace, Jamf Pro, Slack and Microsoft technologies
- Experience managing endpoints and Mac environments
- Knowledge of core networking principles and troubleshooting
- Experience with conference room, Zoom/Teams and AV technology
- Experience with SOC 2 Type 2 and/or ISO 27001 compliance frameworks
- Strong organisational and project management skills
- Excellent written and verbal communication
- Comfortable working with users at every level of technical ability
- Self-motivated, organised and able to work independently
Desirable
- M&A technology integration experience
- Scripting and automation experience
- Experience working within a multi-site international organisation
- Experience working in a security-conscious or regulated environment
If you’re an Technical IT Manager/Leader looking for a hands-on European role with genuine ownership across IT operations, endpoint management, vendors, compliance and workplace technology, I’d be keen to hear from you.
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