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Technical Lead – USA Tech Team
Overall Ambition
Solve some of today's complex hospitality problems by creating innovative solutions using an open technology toolset. Lead teams that deliver scalable, reliable and impactful technology that improves the experience of our customers and Nandocas while enabling our business to grow and evolve.
What We're Looking For
We're seeking a seasoned Technical Lead who can combine technology with innovation, deliver pragmatic solutions and continuously improve the way we work.
You will lead a cross-functional team responsible for expanding Nando's technology to the US market. Working closely with Product Managers, Engineers and business stakeholders, you'll shape technical direction, support delivery and ensure we build solutions that create value for both our customers and Nandocas.
As a hands-on leader, you'll balance architecture, engineering leadership and delivery, helping your team solve complex problems while fostering a culture of collaboration, learning and continuous improvement.
Living the Nando's Values
As a Nandoca, you'll embody the values that make Nando's unique:
- Pride – Taking ownership and delivering quality outcomes.
- Passion – Bringing energy, curiosity and enthusiasm to technology and people.
- Courage – Challenging assumptions and embracing change.
- Integrity – Acting with honesty, transparency and accountability.
- Family – Creating an inclusive environment where people feel supported and empowered.
About the USA Tech Team
Our team’s objective is to bring the same high-quality digital experience that customers enjoy in the UK and Ireland to customers across the USA. To deliver this, we work across the entire online ordering stack — Locate, Menu, Payment and Orders — as well as Loyalty, Identity and the frontend app and web experiences.
- The Locate domain is key to discovering restaurant capabilities during online ordering and third-party integrations, helping communicate to our customers and other systems what a restaurant can offer.
- The Menu domain’s primary objective is to support the business in presenting menu items digitally, effectively translating the physical menu into a seamless digital experience.
- The Payment domain covers everything related to getting money in for our eCommerce journeys, making integration with our payment provider a critical responsibility.
- The Orders domain handles taking, processing and tracking customer orders end to end, making sure every order placed online reaches the right restaurant accurately and on time.
- The Loyalty domain rewards customers for choosing Nando’s, building the programmes and integrations that recognise and retain them.
- The Identity domain manages how customers sign up, sign in and are recognised across our digital experiences, keeping their accounts secure and seamless.
- Our frontend applications bring these domains together across web and app, delivering the rich, consistent experience our customers interact with every day.
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As a member of our team, you will play a crucial role in developing and enhancing the digital experience across these domains. Your primary responsibility will be to work on end-to-end projects, providing APIs and connecting them with the frontend experience on both web and app platforms.
Collaboration with other domain teams within the Customer Digital space will be a key aspect of your role, ensuring smooth integration and leveraging collective expertise to deliver the overall customer experience. You will be responsible for developing elegant solutions to match multi-variant business requirements and building high-throughput systems to support our operations.
Responsibilities
- Lead and mentor a cross-functional team of engineers and testers, fostering a culture of ownership, collaboration and continuous improvement.
- Shape solution architecture and technical direction, ensuring systems are scalable, secure and maintainable.
- Partner with Product and business stakeholders to define priorities, manage technical roadmaps and deliver value to the business.
- Champion engineering excellence through modern development practices, automation, testing, observability and operational ownership.
- Build strong relationships across technology teams and third-party partners to support successful integrations and delivery.
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Skills & Experience
- Proven experience leading software engineering teams in an agile environment.
- Strong hands-on software engineering background with experience designing and operating distributed systems.
- Experience working with cloud-native architectures and modern software delivery practices.
- Ability to influence technical direction while balancing delivery, quality and business outcomes.
- Strong communication and stakeholder management skills.
- Experience working across multiple technology stacks and integrating with third-party platforms.
Technology Stack
- APIs: Rust, Golang, Typescript, Microservices, BFFs
- Frontends: React, React Native, NextJS
- Infrastructure: Google Cloud Platform, Kubernetes, Cloud Run, GitOps, Vercel
Benefits
- Company bonus
- 25 days holiday plus bank holidays
- Free Nando's when you're working and 40% discount when you're not
- Annual team trips
- Perkbox membership and access to great discounts
- Four-week sabbatical every five years of service
- Private healthcare
Everyone is Welcome
At Nando's, everyone is welcome. Inspired by our Southern African heritage, we know and value the richness that diversity brings to Nando's.
We're committed to creating an inclusive and respectful culture where every individual is valued, respected and able to flourish. We welcome applications from a diverse range of individuals and will consider any reasonable adjustments to support candidates throughout the recruitment process.
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