How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Description:
As a specialist in electronics and software for the past 20 years, in-tech, an Infosys Company is a dynamic, fast-growing engineering company headquartered in Munich, Germany employing around 2350 employees globally across 20 project locations in 8 countries.
in-tech develops innovative engineering solutions for the automotive, rail, aerospace, defence, and industrial sectors.
Role Overview:
We are looking for a Technical Lead will be responsible for providing Level 2 and Level 3 technical support for a portfolio of Commercial Off-The-Shelf (COTS) engineering applications and product development applications, including CAD, ALM, MBSE (Model-Based Systems Engineering), Requirements Management and Simulation tools used across the Aerospace & Defense and Engineering domains.
Location:
Stevenage, United Kingdom (onsite)
Key Responsibilities:
- Provide L2/L3 support for engineering applications (e.g., Creo, MATLAB, IBM ELM/DOORS, Cameo, E3 Cable, MOOD) and associated integrations.
- Analyse and resolve complex incidents, service requests, and application-related issues within agreed SLAs.
- Perform root cause analysis (RCA) and implement permanent fixes to prevent recurring problems.
- Manage application availability, performance monitoring, health checks, and capacity considerations.
- Plan and support application installations, upgrades, patches, hotfix deployments, and migrations.
- Configure and maintain application environments, including user access, roles, permissions, licenses, certificates, and service accounts.
- Ensure adherence to ITIL processes, driving Incident, Problem, Change, and Release Management activities.
- Maintain and enhance integrations between engineering applications and connected platforms, including log analysis and integration troubleshooting.
- Create and maintain support documentation, SOPs, knowledge articles, and runbooks; conduct Knowledge Transfer (KT) sessions.
- Act as the primary technical escalation point for customers and internal support teams; coordinate with vendors for issue resolution.
- Participate in CAB meetings, planned maintenance activities, and regular service review sessions, providing status reporting to stakeholders.
- Identify automation opportunities, process improvements, and support transition/onboarding/stabilization of new applications into the AMS landscape.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Requirements:
- Must be a UK National, based within reasonable commuting distance of Stevenage or willing to travel regularly to the Stevenage office/customer site.
- Eligibility to obtain UK Security Check (SC) and/or Developed Vetting (DV) clearance; prior SC/DV clearance is highly preferred.
- 8–12+ years of experience supporting CAD or aerospace engineering applications in global AMS environments.
- Minimum 3–5 years in a Technical Lead or similar senior support role, with proven ownership of application support and operations.
- Hands-on administration and troubleshooting experience with Creo Parametric, Creo View, Creo Illustrate, and MATLAB.
- Experience with Arbortext Aerospace & Defense, IBM Engineering Lifecycle Manager, IBM DOORS, Cameo Teamwork Cloud/MBSE tools, E3 Cable, and MOOD system administration/support.
- Strong technical competencies in application installation, upgrades, patch management, user/access management, license management, and compliance monitoring.
- Good understanding of database fundamentals (SQL Server and/or Oracle), including basic querying and performance awareness.
- Scripting experience (PowerShell, APIs, Python preferred) for automation, reporting, and operational improvements.
- Demonstrable experience working in SLA/KPI-driven support models, with strong customer-facing and stakeholder management skills.
- Familiarity with ITIL-based processes; ITIL Foundation/ITIL 4 certification preferred.
- Bachelor’s or master’s degree in mechanical engineering, Aerospace Engineering, or a related technical discipline.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Important Note:
Candidate must be a UK National due to the nature of the customer environment and associated security requirements.
Application:
If you are interested, please share your CV across to sharonsantosh.ninan@infosys.com OR you can attach it here.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills