Technical Direction and Architecture

• Own the architecture and technical direction of our products and restaurant technology estate.
• Understand how our services and platforms connect with NCR, Stripe and the Kitchen Management System.
• Shape the team's move into IoT and drive automation that reduces manual and on-site work.
• Bring considered recommendations on new tools and approaches without chasing novelty for its own sake.

Quality, Resilience and Security

• Own the bar for engineering quality, reliability and security.
• Champion safe change. A poor release can stop restaurants trading, so staged rollouts, rollback plans and effective change control are essential.
• Lead incident response and run blameless post-mortems.
• Champion monitoring and observability that identify problems before they affect restaurant trade.
• Build security in by design, including the security considerations associated with card payments and restaurant technology.
• Maintain strong standards across testing, automation and code quality.

Leading and Developing the Team

• Line-manage engineers and technicians through regular one-to-ones, clear feedback and development plans.
• Support clear growth paths for software and ePOS engineering disciplines.
• Coach and mentor people at every level.
• Build a culture that is kind, accountable and safe to be honest in.
• Play a leading role in hiring and building a strong, diverse team.

Working Across the Business

• Bring engineering into product conversations early, including feasibility, estimates and technical discovery.
• Work closely with Operations, Service Desk, Food Safety and Finance.
• Surface risks and dependencies early, particularly across the seams with the Kitchen Management System team.
• Work with key vendors such as NCR and Stripe, helping hold them to their commitments.
• Contribute to the wider Nando's engineering community.

What We're Looking For

You'll have:

• Strong technical breadth across cloud services, Windows machine management and application code.
• Experience with TypeScript or Golang.
• Experience with infrastructure and automation as code using tools such as Terraform, Ansible and PowerShell.
• A strong track record of mentoring and coaching engineers.
• Experience owning how a team plans and delivers while balancing live-service support.
• A strong understanding of testing, observability, change control, resilience and incident management.
• A practical secure-by-design mindset.
• Strong communication skills across technical and non-technical audiences.

Nice to Have

• Formal line-management experience.
• Experience with retail or hospitality POS systems such as NCR Aloha.
• Experience supporting an estate of hundreds of sites with limited on-site technical capability.
• Experience with payment terminals or payment integrations.
• Experience with IoT, connected devices or sensor data.

You Are

• Kind, empathetic and genuinely energized by growing people.
• Calm and clear-headed about trade-offs, particularly when a live issue is affecting restaurant trade.
• A strong communicator who can make technical decisions clear and understandable.
• Passionate about the restaurant side of the Nandoca experience.
• Comfortable balancing technical quality, restaurant impact and team capacity.

Everyone is Welcome

At Nando's, we know our best work comes from teams that reflect the full range of people we serve. Inspired by our Southern African heritage, we're committed to building an inclusive environment where everyone can bring their whole self to work, regardless of background, identity or life experience. If you're excited about this role but don't meet every single point above, please apply anyway. We care far more about your values, your curiosity and how you lead people than whether your CV ticks every box.