Apache Associates
Technical Lead
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We are looking for an experienced and passionate Technical Lead to join our client's growing team, in a brand-new role within their MSP business. This is an exciting opportunity for the right person to help shape the future of technical delivery, influence standards, mentor team members and become a trusted advisor to clients. As the Technical Lead, you will be the most senior technical individual and combine hands-on technical leadership, people mentoring, leading projects and client engagement. You will be working with a fantastic team and be part of a successful business, who offer excellent support and training.
Responsibilities:
- Provide technical leadership, senior escalation support and mentor team members
- Meet SLA targets, identify any patterns, issues and support the team to maintain service levels
- Conduct regular client visits and build strong client relationships
- Lead the technical delivery of client projects, collaborate with Project Engineers and ensure all is fully documented
- Support the MSP Ops Manager and MD in client reviews, proposal development and technical presentations
- Contribute technical expertise to pre-sales conversations, evaluate new products and technologies
- Drive IT service excellence aligned with ITIL principles
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Skills:
- Strong experience working with an Apple business with deep knowledge of MAC
- Proven experience working in an MSP environment
- Excellent understanding of MDM and identity management (Jamf, Addigy, JumpCloud, AD, Okta, Azure)
- Ability to use AI tools, such as Claude on a daily basis
- Apple/Jamf Certified ideally
- Experience managing IT services within an ITIL framework
- Outstanding troubleshooting, problem solving and technical leadership skills
- Strong knowledge of windows desktop and windows server environments
- Proven experience in leading and delivering projects end-to-end
- ITSM platforms (ServiceNow, Autotask)
- Excellent documentation skills, with the ability to write clearly for both technical and non-technical clients
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If you are a highly technical, people-focused professional with strong experience in Apple business environments, thrive in a fast-paced MSP setting, enjoy developing a team and building client relationships, we would love to hear from you! This is an opportunity to make a real impact and help define a newly created role with an ambitious and growing MSP.
Due to the number of applications, we will only respond to candidates who match the required skills and experience.
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