United Utilities
Technical Liaison Officer
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Technical Liaison Officer
We have an opportunity for a Technical Liaison Officer to join us. In this role you will provide technical and engineering support to Developer Services and Metering to deliver projects to achieve company regulatory targets through the AMP and provide high quality data and analysis which support and drive process improvements, decision-making and achievement of performance targets within Developer Services and Metering operations.
Supporting the resolution of complex metering issues across the wider business Monitor performance whilst highlighting areas of concerns and work closely with Developer Services and Metering colleagues, Network Delivery, Contractor Partners and Customer Service to ensure that projects are delivered in a manner that promotes; World class Health and Safety performance, highest standards of customer satisfaction, ensure quality and compliant outputs, efficient project delivery.
What You'll Be Doing
- Provide technical advice to Contractor agent and teams and sign off any agreed changes to scope of works as appropriate
- Support the Metering Delivery teams for meter exchanges, installs and drive improvement to enhance OPS performance and CMex
- Solutioneering approach to long standing legacy issues
- Assist in escalated customer complaints/issues on a face to face basis
- Monitor contractor workbank reports focusing on jobs awaiting technical input and/or client delay
- Work alongside Contract Partners to build and ratify remedial action plans to ensure areas of Contract Partner under-performance or concerns are addressed
- Building links and partnerships with Network on issues such as leakage/High measured bills/Zero Cons Reactive maintenance/Priority work
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What You'll Bring
- Technically competent and high degree of expertise in Streetworks practice and legislation
- Knowledge and experience of contractual procedures and understanding of Developer Services and Metering policies
- Knowledge and understanding of Water Distribution, Network Operations, Regulatory Control and Metering
- Experienced in working comfortably in a matrix environment
- Highly experienced in working with contractors / service providers to deliver performance
- Ability to communicate successfully at all levels – internally and externally to United Utilities
Qualifications
- HNC level qualification in relevant technical discipline or equivalent significant business experience
- Full UK Driving Licence
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What We Offer
- A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
- A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
- Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
- A comprehensive healthcare plan through our company-funded scheme
- MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
- Best Doctors
- Salary Finance
- Wealth at Work courses
- Deals and discounts
- EVolve Car Scheme
- Employee Assistance Plan
- Mental health first aiders
- ShareBuy
- MORE Choices flexible benefits
We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.
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