Barfoots of Botley
Technical Manager
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The Role
An exciting opportunity for a talented Customer-focused Technical Account Manager to join our busy Team.
Applications are invited from committed, reliable, and proactive individuals, capable of operating efficiently in a fast-paced, dynamic working environment. Reporting directly to the Senior Technical Account Manager, candidates will have strong communication and interpersonal skills, confident of liaising at all levels both internally and externally, helping to maximize client engagement and unlock new business opportunities.
Highly organized with exceptional attention to detail, the Customer Technical Manager will manage high-profile retail accounts by interacting directly with the Technical and Commercial managers. Delivering the business and technical strategy for each customer, whilst driving quality through collaborative, quality improvement plans involving the supply base, factory, farm, and customer. Duties will also include analyzing and managing customer performance data and enabling continuous improvement prioritization. You will be working across the business to ensure customer requirements are communicated and met.
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Key Responsibilities
- Provide Technical Support to Customer contacts, primarily Technical and Commercial Managers
- On-board new suppliers to relevant customer systems
- Communicate and implement strategy plans internally
- Develop quality improvement plans
- Customer site visits and pre-production runs
- Maintain customer scorecards to seek and achieve continuous improvement
- Manage NPD and EPD product launches and packaging trials
Required Knowledge, Skills & Experience
- Excellent communication and presentation skills
- Commercial awareness
- Strong interpersonal and relationship-building ability
- Previous experience in Quality or Technical Management (or equivalent discipline)
- Previous FMCG or Food/Produce experience desirable
- Knowledge of retailer codes of practice, requirements & systems desirable
- Strong organizational skills and attention to detail
- Effective project/priority management
- Food Safety Level 2
- HACCP Level 2
- UK driving license and ability to travel within the UK
- Proficient in the use of MS Office applications, emails, and the internet
- Previous experience of Supplier compliance systems, Global GAP, Red Tractor, SMETA
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Why Work for Barfoots?
- Investors In People Silver Award status
- Company pension scheme
- 24/7 Online GP access
- Life Assurance
- Employee Assistance Program
- Benefits Platform
- Development opportunities
- Discounted leisure membership
- Discounted vegetable box scheme
- Cycle to work scheme
- Free onsite parking
- Approved training center for Highfield qualifications
- Rapidly growing company
- Committed to Sustainability
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