Fullers Foods
Technical Manager
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About Fullers Foods
Fullers Foods is a fast-growing food supply business, working with some of the UK’s largest retailers to deliver high-quality products that help feed the nation.
We operate in a complex, fast-paced environment where quality, consistency and strong partnerships matter. From sourcing and supply chain through to product development and delivery, we focus on getting the basics right - and then continuously improving how we do things.
We have built a strong reputation with our customers by being reliable, responsive and commercially sharp, and we are now entering an exciting phase of growth as we continue to strengthen our core business, diversify our offering and expand our reach.
Our vision is simple: Every meal is a Fullers meal.
Our Culture
At Fullers, we are proud of our down-to-earth, hard-working and supportive culture. We are a business that values people who take ownership, work collaboratively and are focused on delivering results.
We operate with a high level of trust and accountability - we don’t overcomplicate things, and we expect people to take responsibility for their role and make an impact.
We are ambitious as a business, but we also recognise the importance of supporting our people to succeed, develop and grow with us.
Our Values
Our values are at the heart of how we work and what we expect from each other:
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A Note on This Role
The following job description is intended as a guide to the main responsibilities and focus of the role. It is not exhaustive and may evolve as the business continues to grow. https://fullersfoods.bamboohr.com/careers/28?source=aWQ9MTM%3D
Purpose
To manage the technical requirements of Fullers Foods customers. This includes management of the suppliers, finished product specifications, facilitating the NPD process, KPI reporting, answering customer enquiries, managing and attendance of customer site visits, and to provide a high level of support to internal and external customers.
Responsibilities
- Lead and coordinate the internal customer account team to ensure the delivery of outstanding service, aligned with the Fullers Foods Quality Management System.
- Establish and agree product quality standards in collaboration with customers and suppliers, and monitor compliance through regular consistency panels.
- Investigate and report out-of-specification products, ensuring timely communication with suppliers and providing customers with corrective action plans and implementation timelines.
- Manage the New Product Development (NPD) process, ensuring specifications and quality documentation are completed, timelines are met, and products are launched on time and to agreed standards.
- Attend first production runs with customers where appropriate, ensuring product quality and specification adherence at launch.
- Review and analyse customer complaints weekly by supplier and product; identify trends and develop corrective action plans with suppliers. Communicate resolutions and monitor ongoing supplier performance.
- Conduct scheduled Product Quality Inspection visits to assess supplier compliance, document non-conformances, and follow up actions in collaboration with the Compliance team.
- Compile, review, and present KPI data to customers as part of performance and quality reporting.
- Provide expert technical support to both internal teams and external customers, ensuring consistent and responsive service.
- Monitor global developments affecting the technical and commercial status of sourced products, and advise the business on potential risks or opportunities.
- Undertake ad hoc duties as required to support business priorities and ensure continued compliance and customer satisfaction.
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