Brampton Recruitment
Technical Manager
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Company Profile:
An established IT services business providing managed IT support, technical projects and related services to business customers. The company operates a customer-focused technical team and supports clients with their ongoing IT requirements, projects, and service delivery.
Job Description:
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Role Overview:
Take overall responsibility for the delivery of IT support, projects, and managed services to business customers. -
Key Responsibilities:
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Lead, manage, and develop the technical team, including recruitment, onboarding, training, one-to-ones, and appraisals.
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Allocate and schedule technical resources to ensure operational and project requirements are met.
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Monitor service delivery and ensure the team consistently meets agreed customer SLAs and operational targets.
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Monitor and report on key performance indicators (KPIs), identifying opportunities for continuous improvement.
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Maintain accurate and up-to-date customer documentation, service tickets, and contract records.
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Build strong relationships with customers and act as a key technical contact for senior stakeholders.
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Lead technical discussions during the sales process, supporting hardware, software, and project requirements.
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Conduct regular customer reviews, present service performance, and identify opportunities for service improvements or additional solutions.
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Act as the escalation point for complex technical issues, providing hands-on technical support where required.
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Maintain a strong understanding of the technologies and services supported by the business.
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Help develop and maintain technical standards, processes, and documentation.
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Work closely with senior management to plan future resource requirements, recruitment, and staff training.
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Promote a collaborative, professional, and customer-focused culture within the technical team.
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Candidate Requirements:
- Proven experience working within an MSP environment.
- Experience using managed service tools such as Kaseya, Autotask, or equivalent.
- Strong communication and presentation skills, with the confidence to engage with company owners and senior stakeholders.
- Proven experience recruiting, managing, and developing a technical team.
- Full, clean UK driving licence.
- Experience with ticketing/PSA platforms and RMM integrations is desirable.
- Additional vendor certifications, such as Microsoft Modern Workplace, Azure, or Cisco, are desirable.
- Commercial experience working with gross profit or target-driven bonus structures would be advantageous.
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This role is commutable from: Middlewich, Cheshire, and surrounding areas.
This role would suit candidates with the following experience: Technical Manager, IT Manager, Service Delivery Manager, MSP Manager, IT Service Manager, Senior IT Support Manager.
Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.
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