Next Plc
Technical Manager (NEXT Wholly Owned Brands)
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Technical Manager (NEXT Wholly Owned Brands)
Senior Manager, Technical Quality Assurance (Lipsy & NEXT Wholly Owned Brands) – Hybr T London
Location
Head Office, Tottenham Court Road, London
Working Style
Hybrid
About NEXT Wholly Owned Brands (NEXT WOB)
Our portfolio includes Lipsy, Love & Roses, Friends Like These, Beauty at NEXT, and Seraphine—all available via next.co.uk, reaching millions of customers across the UK and beyond.
Driven by creativity, innovation, and a shared ambition, our passionate team celebrates individuality, fosters curiosity, and challenges the status quo to deliver exceptional results.
A culture where collaboration, authenticity, and bold thinking thrive.
About the Role
As a Senior Manager, Technical Quality Assurance, you’ll lead a high-performing technical team, ensuring strategic alignment with the business’s quality, compliance, and customer-centric goals. This role requires you to:
- Manage direct and indirect reports, driving operational excellence while balancing technical precision with business agility.
- Champion a customer-first philosophy with a commercial mindset to safeguard brand integrity, enhance satisfaction, and minimize risks.
- Maintain legal, ethical, and environmental compliance across all products through rigorous oversight.
- Continuously drive efficiency by improving processes, systems, and team performance.
- Collaborate cross-functionally to define and execute strategic technical initiatives and projects that advance future-readiness.
Your Key Responsibilities
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Leadership & Alignment
- Manage upwards by delivering agendas to the Technical Director, ensuring alignment with wider business objectives.
- Define and drive technical quality assurance (QA) strategies, setting measurable KPIs to measure success.
- Champion strategic technical projects while ensuring integration with business-wide initiatives, acting as a trusted liaison among internal/external stakeholders.
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Compliance & Risk Management
- Ensure all Legal, Ethical, and Safety standards are met, including due diligence programs and fitness reviews.
- Stay ahead of emerging legislation and product safety regulations.
- Mitigate risks via returns data and customer feedback analysis, identifying root causes to streamline improvements.
- Leverage evolving compliance legislation to champion decision insight and facilitate smooth transitions within the organization.
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People Development & Coaching
- Lead team appraisals and 1:1s, focusing on growth and performance.
- Coach staff to problem-solve, resolve quality issues, and operate with technical expertise.
- Collaborate with L&D (Learning & Development) and external partners to build team capabilities.
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Process & System Efficiency
- Streamline workflows, reduce redundancies, and introduce automation where possible.
- Develop insight-driven reporting systems to support prioritization and strategy.
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Stakeholder Engagement
- Maintain **strong internal/externLLSal stakeholder relationships (including suppliers, brands, and regulators) to align technical objectives with business goals.
- Collaborate across NEXT groups to challenge and evolve technical policies.
- Conduct continuous supplier liaison to clarify NEXT WOB standards, ensuring consistent performance.
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Onboarding & Training
- Oversee new brand, supplier, and employee introductions through structured training programs.
- Expand NEXT WOB cultural knowledge to secure a cohesive, informed team.
Required: Your Talent & Qualifications
- Proven leadership experience as a Technical Manager, with a track record in QA, assurance, or compliance—demonstrable success scoring impressive results from strategic projects.
- Strategic acumen with experience in process optimization, inClearly articulated KPI frameworks, and cross-team collaboration.
- Versatile performer—adaptable, resilient, and unafraid of change, thriving in a fast-paced hybrid environment.
- Fluent in Excel and equipped to navigate complex internal systems.
- Global supplier relationship management (geographic expertise encouraged).
- Exceptional interpersonal skills, with gifts for relationship-building and stakeholder management across all levels.
- Proactive, solutions-focused mindset that drives operational impact.
- Balanced autonomy and teamwork orientation, ensuring collaborative yet independent leadership impact.
- Authenticate cultural values: respectful, inclusive, and ambitious, inspiring enthusiasm while championing psychological safety.
- Bold decision-making—approach challenges with accountability, courage, and decisive action.
What We Offer You
We celebrate your success with a range of employee benefits:
- Workplace Discounts
- 25% off NEXT, Lipsy, GAP, Victoria’s Secret, and select partner brands.
- Up to 15% off branded beauty products.
- 10% off additional partner selections.
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Financial Rewards
- Bonus culture—performance-based recognition.
- Company sharesave scheme for wealth-building opportunities.
- Life assurance for ultimate security.
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Wellbeing Support
- Annual travel card loan to ease expenses.
- Digital GP service for flexible medical care at home.
- Early bank holiday workday exits to maximize downtime.
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Convenience & Convenience Fuel
- Direct to Desk delivery (with free courier drop-offs).
- Sample sales with exclusive first access.
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Flexibility & Career Growth
- Hybrid working—aligning your schedule for balance.
- Learn & develop via personalized professional development plans.
- Traffic avoidance with deliveries directly to your desk.
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Social Connection & Fun
- Year-round office events, tailgating job engagement.
- Support networks fostering belonging.
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Disclaimer: All benefits are subject to terms and may be amended without notice.
Diversity & Inclusion Vision
We actively champion an environment where everyone belongs, is valued, and has the opportunity to uplift their potential.
- Celebrate differences as your strengths.
- Foster progress through inclusive policies, networks, and equal opportunity.
- Prioritize collaboration to influence meaningful change.
Wellbeing Values
Wellbeing extends beyond performance to empower you to thrive—mentally, physically, and financially—as you and your team fulfill your ambition.
A Meaningful Brands & Team Culture
Lipsy, our beloved 2008-founded brand, now grows from one story to three dynamic London-based brands:
- Lipsy: A glamorous lifestyle for leading ladies embracing whimsy and sparkle.
- Love & Roses: For women designed to challenge norms, offering bold prints and daring designs.
- Friends Like These: Fueling and convenience, designed for women who live hard—with trend-driven functionalities.
Beyond fashion, we’re passionate about our people. Rooted in support and teamwork, we see your career as a shared adventure.
Conditions apply for additional benefits.
Are you ready to be part of the next chapter?
NEXT operates under a highly meritocratic culture—your experience, creativity, and entrepreneurial drive can unlock personal and professional growth.
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