Borough Broth | B Corp™
Technical Manager
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Technical Manager
Location: 5 days per week on site at our Greenford site
Reports to: Operations Director
Company: Borough Broth
Salary: 50K - 65K depending on experience
About Us
Borough Broth is a leading provider of high-quality, nourishing broths made from locally sourced, organic ingredients. With a strong commitment to sustainability, wellness, and transparency, we’re on a mission to make wholesome nutrition accessible to everyone.
We are a fast-growing, values-led manufacturing business with a collaborative culture and a deep passion for real food. In October this year, we will be moving into a brand-new, purpose-built manufacturing facility in Greenford to support the next ten years of growth.
As part of this next chapter, we are also progressing from SALSA to BRCGS certification, raising our technical, food safety and quality standards as the business grows.
Role Overview
We are looking for an experienced, hands-on Technical Manager to take ownership of our day-to-day technical operation and help us raise the bar across food safety, quality and compliance.
This is an exciting opportunity to join Borough Broth at a genuine point of change. Depending on when you join, our factory move may already be underway or complete. Either way, you will have real freedom to shape how technical, food safety and quality standards are embedded and delivered across the site.
A major focus of the role will be driving our journey from SALSA to BRCGS certification, developing our Quality Management System and ensuring we build an audit-ready culture where high standards are part of how we operate every day — not simply paperwork for audit time.
We are not looking for someone to simply maintain a technical function. We want someone who can identify where we can be better, bring people with them and put their stamp on how Technical operates at Borough Broth.
Key Responsibilities
Technical, Food Safety & Quality Leadership
- Take ownership of the day-to-day technical, food safety and quality operation across the site
- Drive Borough Broth’s journey from SALSA to BRCGS certification, ensuring the business is prepared for and maintains the required standards
- Own, develop and continually improve the site Quality Management System (QMS)
- Lead and maintain food safety, HACCP, allergen management and quality controls
- Ensure robust systems are in place to protect product safety, legality, authenticity and quality
- Build an audit-ready, every-day culture, ensuring technical standards are embedded into normal factory operations
- Ensure technical documentation, procedures and records are accurate, practical and consistently maintained
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Continuous Improvement & Compliance
- Lead CAPA processes, root cause analysis and the implementation of effective preventative actions
- Identify opportunities to strengthen technical processes, controls and ways of working
- Monitor technical and quality performance, identifying trends and taking proactive action where required
- Ensure strong traceability systems and support effective product recall and incident management processes
- Maintain awareness of relevant food legislation, industry standards and regulatory requirements
- Lead and support internal, external, customer and certification audits
Supplier & Product Quality
- Work closely with Procurement to strengthen supplier quality and technical approval processes
- Ensure raw materials, ingredients and packaging meet required technical, safety and quality standards
- Support supplier performance management and corrective actions where standards are not met
- Work collaboratively on NPD and EPD projects to ensure new products and processes are technically robust, compliant and scalable
Factory & Cross-Functional Collaboration
- Play a key role in the technical setup and ongoing development of our new purpose-built Greenford facility
- Partner closely with Production, Operations, Procurement and other teams to ensure technical requirements are understood and delivered
- Work with teams across the factory to make food safety and quality standards part of everyday decision-making
- Provide practical technical guidance and challenge, balancing food safety and compliance requirements with the commercial and operational needs of a growing manufacturing business
- Promote a positive food safety and quality culture across all levels of the business
Team Leadership & Development
- Lead, support and develop the Technical team, setting clear expectations and creating accountability
- Coach team members and support their professional development
- Build strong relationships across the factory floor and wider business
- Create a collaborative technical culture where issues are raised early, challenged constructively and resolved effectively
What You’ll Bring
Experience & Skills
- Proven experience in a Technical Manager or senior technical role within food manufacturing
- Strong working knowledge of BRCGS, HACCP, food safety and quality management systems
- Experience owning, developing and improving a site QMS
- Strong experience preparing for and managing technical, certification and customer audits
- Experience with CAPA, root cause analysis and continuous improvement
- A strong understanding of traceability, allergen management, product integrity and supplier quality
- Experience helping a manufacturing site achieve, maintain or improve BRCGS certification would be a significant advantage
- Strong communication and influencing skills, with the confidence to work effectively from the factory floor through to senior leadership
- Commercial awareness and the ability to find practical solutions while maintaining high technical standards
- Highly organised, structured and comfortable using data to identify trends and drive improvements
- Experience developing and managing technical teams
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Mindset & Values
- Hands-on and visible — comfortable spending time on the factory floor and getting into the detail
- Proactive and comfortable challenging existing ways of working
- Able to bring people with you rather than relying solely on policies and procedures
- Calm, pragmatic and solutions-focused when dealing with technical challenges
- Comfortable working in a fast-growing business where processes and priorities will continue to evolve
- Self-motivated, responsible and results-focused
- Collaborative and able to build strong relationships across different functions
- A genuine passion for food quality, safety and continuous improvement
- Excited by the opportunity to build and improve rather than simply maintain
Why Join Us?
- Join Borough Broth at a pivotal stage as we move into a brand-new, purpose-built manufacturing facility
- Take a leading role in our progression from SALSA to BRCGS
- Have genuine autonomy to shape our technical function and put your stamp on how we operate
- Be a core team member driving standards within a high-growth food manufacturing business
- Join a B Corp certified, purpose-led company that is passionate about sustainable, high-quality food
- Work with a passionate and supportive team in a collaborative, values-driven environment
- Competitive salary and performance-based bonus
- 25 days holiday plus bank holidays
- Flexible working culture with strong team collaboration on-site
- New factory. Bigger standards. Your opportunity to make an impact.
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