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Overall Summary
At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity and promote inclusivity. Vacancies are available on a part-time, job-share or full-time basis because we know the best person for the job isn’t always available full-time. Our aim is to facilitate requests wherever possible and managers will consider requests on an individual basis.
Join the Close Brothers Risk Team where you will be responsible for the day-to-day management, governance and ongoing development of the Customer Resolutions Remediation Data Hub, ensuring the platform delivers reliable, controlled and scalable technology solutions that support remediation activity across the Group.
Working as part of the Customer Resolutions team our ideal team member will have previous experience in providing end-to-end oversight of technology delivery throughout the remediation lifecycle, from onboarding and assessment of new remediation activity through to implementation, release management and ongoing operational support with excellent analytical, problem-solving and decision-making skills.
Responsibilities
- Promote the day-to-day operation, maintenance and performance of the Remediation Data Hub.
- Provide end-to-end oversight and governance of technology delivery across the remediation lifecycle.
- Support delivery in line with plans and technical dependencies to ensure successful implementation of remediation solutions.
- Oversee release planning, testing, deployment and post-implementation review activities.
- Lead the technical triage and onboarding of new remediation programmes into the Data Hub.
- Ensure technology delivery activities operate within established governance frameworks and risk appetites.
- Build strong relationships with Customer Resolutions, Data, Technology, Risk, Compliance, Internal Audit and third-party partners.
- Identify opportunities to improve remediation technology delivery practices, controls and operational efficiency.
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WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE:
- Significant experience managing technology delivery within regulated financial services environments.
- Delivered or supported customer remediation, rectification or large-scale regulatory programmes.
- Strong comprehension of data platforms, data governance and technology delivery lifecycles.
- Experience managing releases, change control processes and delivery governance frameworks.
- Strong stakeholder management skills with the ability to influence across technical and non-technical audiences.
- Worked with third-party suppliers and delivery partners.
IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE:
- Supported FCA-regulated remediation or customer redress programmes.
- Knowledge of operational resilience, technology risk and control frameworks.
- Previously worked within banking or financial services.
- Relevant technology, project management or change qualifications.
We are committed to providing an inclusive and accessible recruitment process. We recognise that candidates may have specific needs that require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities. Candidates who require the job description or application form in an alternative format, or any other adjustments, are encouraged to email us at recruit.ssc@closebrothers.com or request a call back.
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About Us
At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.
Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.
To find out more about Close Brothers, please visit our careers page: https://www.closebrothers.com/careers
To find out more about life at Close Brothers:
https://www.closebrothers.com/life-close-brothers#374017299-899295541
To find out more about our benefits:
https://www.closebrothers.com/employee-benefits
To find out more about our commitment to creating an inclusive environment:
Our Responsibility - Diversity and inclusion | Close Brothers Group
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