This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.

Applications may close before the deadline, so please apply early to be considered.

Job Purpose

Ensure effective delivery of legislative repair activity for all Group residential properties, ensuring projects are delivered on time, within budget and to the required standards, providing efficient and effective technical expertise, contract management, planning and administrative support as required. Support the Senior Technical Officer and Repairs Manager in providing a technical consultative service to Asset Services to ensure the Group continues to meet its regulatory and legislative responsibility in maintaining property in a sound and safe condition.

Role Requires You To

• Support the Senior Technical Officer in delivering a programme of repairs and structural works, including associated cost profiles, working with key stakeholders including residents and Asset Services colleagues to agree project delivery requirements.
• Undertake Housing Condition & Fitness For Human Habitation Act repair surveys for residential properties to assess defects and condition of works, both maintenance and structural, identifying the most efficient and cost-effective solutions to ensure standards are maintained in terms of quality and compliance.
• Manage contractors throughout any works instructed, including day-to-day contract management services for works activity including commissioning appropriate work orders, including monitoring progress to completion, ensuring contract obligations are fulfilled in line with agreed performance frameworks, identifying underperformance and escalating via agreed routes as required.
• Work alongside legal professionals in the preparation of evidence to be presented in court.
• Support the business in processing of Home Improvement requests, including site surveys and coordination of H&S information relevant to requested works.
• Support the Insurance Manager and Senior Technical Officer on insurance-related works such as fire/flood-damaged properties, providing technical appraisal of the remedial works with loss adjusters.
• Provide robust backing information to ensure the authorisation of payments in line with the Group’s financial controls, contributing to the development and review of relevant budgets including processing payments for approved contracted works, ensuring Asset Management expenditure is robustly managed in line with annual budgets.
• Maintain accurate records, using appropriate systems and databases, ensuring the integrity and quality of data to enable regular analysis to be carried out and reporting to be completed as required.
• Manage enquiries relating to works effectively from both internal and external stakeholders, providing clear, supportive, and accurate advice or signposting as appropriate and escalating complaints and complex queries via the appropriate channels to ensure effective resolution.
• Manage internal and external stakeholders effectively, including close liaison with tenants, managing their expectations and ensuring convenient and high-caliber customer service throughout any programmes of works.
• Contribute to the continuous improvement of processes and procedures.
• Ensure that health and safety requirements are met in accordance with the Group’s policy, procedures, and statutory requirements.
• Ensure that all GDPR requirements are met in accordance with the Group’s policy, procedures, and statutory requirements.
• Ensure internal business processes are followed in line with the Group’s policy, procedures, and statutory requirements.
• Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service.

Person Specification

Essential

• Experience in the building industry, ideally working within a customer-focused housing repair and maintenance team with a strong understanding of building maintenance terminology and repair activities.
• Thorough understanding of housing condition legislation, including Disrepair and FFHHA.
• Understanding of HHSRS, Party Wall Act, Environmental Health Act, and Building Regulations.
• Experience of successfully undertaking site visits including post inspections and identification of building defects.
• Effective contract management skills including managing service and maintenance contracts.
• Effective stakeholder management, both internally and externally to the organisation, including the ability to successfully persuade and influence others.
• Ability to use sound judgement when making effective decisions.
• Customer-focused with excellent written and verbal communication skills.
• Excellent team player who can work flexibly to meet business requirements.
• Ability to use Microsoft Office.

Desirable

• Relevant building, maintenance, compliance, or facilities management qualification e.g. HNC in Building or NEBOSH General, or equivalent.
• Relevant professional qualification.
• Thorough understanding of project management methodologies.

About Us

Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.

Our Values and Behaviours

Creating an Inclusive Environment