JSAN Consulting Group
Technical On-Site Moderator / User Study Field Moderator / Field IT Support Technician / On-site IT Support
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Duration of the contract is 5 weeks.
Start Date: 21st September 2026
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
About the Role
We are seeking a hands-on, resourceful and detail-oriented Technical On-Site Moderator to drive on-field user study research testing including workflow deployment, venue staging, and technical logistics across global sites. In this role, you will bridge the gap between remote development teams and physical locations, acting as our boots-on-the-ground moderator. You will undergo initial training in the US. You are required to have no travel restrictions to the USA.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Key Responsibilities
- Global Collections: Execute user study protocol data collections across international sites
- Hands-On Troubleshooting: Diagnose and resolve complex hardware and endpoint issues on-site. Ensuring to utilize the proper escalation procedures and communication channels. Possess the ability and knowledge to file and triage bugs.
- Command-Line Operations: Utilize CLI environments (Linux/Windows/macOS) for system configuration, script execution, and troubleshooting.
- Cross-Functional Coordination: Collaborate seamlessly with on-site field team, remote project managers, IT security, and project stakeholders to ensure on-site implementations meet company standards and timeline compliance.
- Documentation & Reporting: Maintain accurate asset inventories, document site-specific configurations, and provide regular status reports to leadership.
- Communication: Communicate the daily status of operations through proper channels. Escalating potential conflicts and deploying contingency plans as needed.
- Asset & Inventory Management: Maintain strict tracking, auditing, and secure handling of hardware and assets during international collection and transport phases.
- Deliverables: Understand project deliverables and ensure they are completed as required.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location