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Technical Onboarding Engineer
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Location: Kidderminster
Salary: A GBP 35,000:A GBP 40,000 per annum
Job Type: Full-time, Mon-Fri working hours 37.5 hour a week contract. Permanent salary.
As an IT recycler and supplier of IT Services we have overseen more than 3 million devices through the IT lifecycle and, as a result, are perfectly placed to provide our customers with guidance and advice through this complex market. We offer a huge range of additional services, such as IT spares and logistics throughout the UK, as well as datacentre and office relocations, configuration and build, bonded stock, engineers and project managers along with Greensafe Global, our hardware specialist IT brokerage service.
Join our team and help deliver a smooth technical onboarding experience for customers using GreensafeITs Windows imaging and build services. You'll work with customers to gather requirements, coordinate secure connectivity (VPN and server access) and provision onboarding environments using virtual servers. You'll also complete essential networking tasks, create clear onboarding documentation, and support the handover of customers into our BAU delivery teams. This is a hands-on technical role where you'll collaborate with customers, third parties, and senior engineers, handling setup and configuration while escalating more complex architecture or security decisions when needed.
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Key Responsibilities
- Support the end-to-end technical onboarding of customers into GreensafeIT Windows imaging and build services, ensuring a smooth and structured setup process.
- Work with customers to gather, document, and validate technical requirements needed to successfully onboard their environments.
- Coordinate secure connectivity between customer environments and GreensafeIT, including arranging VPN access and server connectivity with customers and relevant third parties.
- Provision and configure customer onboarding environments, including the creation and setup of virtual servers required for service delivery.
- Carry out basic networking and connectivity tasks to enable secure communication between customer servers, VPN connections, and GreensafeIT infrastructure.
- Produce and maintain clear technical onboarding documentation, including environment configuration details and setup procedures.
- Collaborate with internal teams to ensure onboarding activities are completed efficiently and aligned with operational standards.
- Support the transition of newly onboarded customers into Business-as-Usual (BAU) delivery teams once onboarding is complete.
- Troubleshoot and resolve technical issues encountered during onboarding, coordinating with relevant stakeholders where required.
- Escalate complex technical, architecture, or security decisions to senior engineers while ensuring progress continues within onboarding activities.
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Competencies And Behaviours
- Hands-on experience creating and configuring virtual server environments using platforms such as VMware, Hyper-V, Azure, AWS, or similar technologies aligned to enterprise infrastructure.
- Working knowledge of Windows Server administration, including installation, patching, user access management, permissions, and core service configuration.
- Solid understanding of networking fundamentals, including IP addressing, subnets, DNS, routing, gateways, ports, VPN connectivity, and certificate usage in practical environments.
- Familiarity with Windows device imaging and build processes, with exposure to tools such as MDT, SCCM, Autopilot, or Intune, including driver management and application packaging.
- Understanding of security best practices and system hardening principles, including least privilege access, multi-factor authentication (MFA), and audit or compliance controls.
- Experience using IT service management (ITSM) platforms for incident and request management, change control, and maintaining technical documentation or runbooks.
- Basic knowledge of Powe
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