ChilliPharm
Technical Operations Engineer
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Technical Operations Engineer
Location: Hybrid / London, UK
Minimum 2-3 days a week in the office in London
Contract: Full Time 1 Year Fixed Term (Maternity Cover)
Compensation: £43-£48,000 depending on skills and experience
About ChilliPharm
A leading global provider of cloud-based image/video management for end-point outcome measures in clinical trials.
With over 20 years’ experience in handling large video files, ChilliPharm provides end-to-end video solutions for patient assessments in Clinical Trials.
Utilising their intuitive software, user-friendly filming kits, and facial redaction services, ChilliPharm enables clinicians, investigators, and sponsors to record, share, review, and submit video assessments to regulatory bodies securely and compliantly.
About the Job
We are currently seeking a highly motivated TechOps Engineer to join us on a 1 year full-time, fixed-term contract as maternity cover. This is a hybrid role, where you will be required to attend the office a minimum of 2-3 days per week.
As a TechOps Engineer, you will maintain and develop our core IT systems, build internal automation, and improve overall system reliability. Your work ensures our systems stay secure, scalable, and easy for employees to navigate. This role also plays an important part in our company by providing customer-facing technical support to internal employees and external clients.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
As a highly customer-focused role, you will have a unique opportunity to join a growing IT team, work extensively with the entire Apple technology stack, and gain hands-on experience with industry-leading SaaS tools.
You will work closely with the Head of Technical Operations and Project Managers, implementing the best practices in IT Service and Systems, as you develop within the company.
Key Responsibilities
Please note that this list of duties is not exhaustive, and this job description does not limit the responsibilities an employee may reasonably be asked to perform. As the needs of the Organisation evolve over time, updates to these duties may become necessary.
- Technical Support & Incident Management: Provide comprehensive end-user support, resolve technical issues (Tier 1-3) for hardware and software, and manage ticketing workflows within SLAs.
- Infrastructure & System Operations: Manage endpoint configurations, fleet-wide patching, identity workflows, and system monitoring, while automating repetitive tasks to improve efficiency.
- Continuous Improvement & Client Enablement: Develop self-service documentation, analyse ticket trends, and create training resources to improve product adoption and process efficiency.
- Collaboration & Quality Assurance: Partner cross-functionally to investigate issues and ensure all IT activities consistently align with internal quality standards and business requirements.
- SaaS Administration: Proven capability in managing enterprise software platforms, including Google Workspace, Microsoft 365, Slack, and identity management solutions such as Okta and Entra ID.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Professional Skills & Background
- Domain Expertise: 3–5 years in IT engineering and systems administration. Strong scripting skills, hands-on experience and capability in administering SaaS technologies (including Google Workspace, Slack, Jira), Identity Providers (IdP), MDM, collaboration, and productivity tools.
- Support & Problem Solving: Proven ability to diagnose and resolve technical issues independently, manage IT ticketing workflows, and escalate complex problems appropriately. Strong foundation in hardware, software, and OS troubleshooting.
- Communication: Excellent ability to communicate technical concepts clearly and empathetically to diverse users, facilitating effective problem-solving and user empowerment.
- Core Competencies: Collaborative team player with strong analytical, time-management, and prioritisation skills.
If you feel that you have some of the skills but not all listed but feel you would be a great candidate for the role and ChilliPharm, we are still happy to hear from you, please submit your CV with a covering letter.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location