Boost Talent ltd
Technical Operations Manager
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Technical Operations Manager
Hybrid Working 3 days per week on site | £50,000-£60,000 + Benefits
We're partnering with an innovative, high-growth technology company to appoint a Technical Operations Manager who will play a key role in leading operational support services whilst remaining actively involved in technical problem-solving and continuous improvement initiatives.
This is an excellent opportunity for a hands-on leader who enjoys balancing people management with technical delivery, ensuring critical systems, platforms and services operate efficiently and reliably.
The Role
Reporting into senior leadership, you'll oversee day-to-day technical operations, manage incidents, drive service improvements and act as the escalation point for complex technical issues. Working closely with both technical and business stakeholders, you'll help deliver a high-performing support function within a fast-paced and evolving technology environment.
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Key Responsibilities
- Lead, mentor and develop a team of technical support professionals.
- Oversee service desk performance, incident management and ticket workflows.
- Investigate and resolve complex technical and operational issues.
- Perform root cause analysis and implement preventative solutions.
- Drive improvements across monitoring, reporting and service management processes.
- Support the onboarding of new services, technologies and operational initiatives.
- Collaborate with cross-functional teams to enhance service delivery and operational performance.
- Ensure high levels of customer and stakeholder satisfaction through effective service management.
About You
- Previous experience leading a Technical Operations, Service Desk, IT Support or Application Support team.
- Strong troubleshooting and problem-solving capabilities.
- Experience operating within a fast-paced, customer-facing environment.
- Good understanding of infrastructure, networking and application support fundamentals.
- Comfortable analysing data, identifying trends and driving resolution activities.
- A proactive, hands-on leader who enjoys developing teams whilst remaining technically involved.
- Excellent communication and stakeholder management skills.
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What's on Offer?
- Hybrid working
- Significant autonomy and ownership
- Opportunity to shape and improve operational processes
- Broad exposure across technical operations, service delivery and support functions
- A collaborative, growth-focused environment with excellent development opportunities
📩 Interested? Get in touch for a confidential discussion and the full job specification.
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