NGPartners
Technical Operations Manager
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Technical Service Operations Manager
Location: Pampisford, Cambridgeshire, (with flexibility / client travel as required)
Reporting To: Chief Technology Officer (CTO)
Requirements
- Full UK Driving Licence required
About the Role
Are you a proven technical leader with deep expertise in Microsoft ecosystems, cloud platforms, and managed service delivery?
We are seeking a Technical Service Operations Manager to take the reins of our technical service delivery and operational performance. Reporting directly to the CTO, this high-visibility role bridges the gap between deep technical execution, strategic team leadership, and commercial pre-sales support.
You will act as the senior technical authority across our service portfolio, leading both onshore and offshore teams to deliver exceptional, secure, and customer-centric managed services.
What You’ll Do
- Drive Technical Excellence: Serve as the senior technical authority for Microsoft technologies across the business, setting standards, governing best practices, and guiding cloud architecture decisions (Azure, AWS).
- Lead & Inspire Teams: Direct line-manage and mentor technical service teams across onshore and offshore locations, fostering high engagement, consistent quality, and operational consistency.
- Support Commercial Growth: Partner with sales and pre-sales teams to design client solutions and produce high-impact responses to RFPs and RFIs.
- Champion Security & Infrastructure: Oversee network infrastructure operations and embed robust cyber security risk management practices across all service delivery.
- Deliver Outstanding Customer Experience: Instill a customer-first mindset across all operations, ensuring our managed services consistently exceed client expectations.
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What We’re Looking For
- Core Technical Authority: An exceptional technical background in Microsoft technologies, coupled with practical knowledge of Microsoft Azure and other public cloud platforms like AWS.
- Network & Security Operations: Sound knowledge of network infrastructure design and troubleshooting, alongside strong cyber security management principles.
- Commercial & Bid Expertise: Hands-on experience supporting pre-sales activities, solution design, and authoring technical responses for RFIs/RFPs.
- Proven Leadership: Demonstrated success leading and developing technical teams, including direct experience managing offshore operations.
- Service Mindset: A clear, strategic understanding of what constitutes an outstanding managed services customer experience.
- Essential: A full, valid UK driving licence.
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Why Join Us?
This is a pivotal role working directly alongside C-suite leadership to shape our service operations, drive team growth, and directly influence our commercial success. If you are ready to combine strategic leadership with technical authority, we’d love to hear from you.
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