Carrier
Technical Pre Sales Engineer
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Pre-Sales Team Lead
Carrier Viessmann (Part of Carrier Global Corporation)
About Carrier Viessmann
Carrier, a global leader in intelligent climate and energy solutions, is dedicated to innovations that enhance comfort, safety, and sustainability across homes, industries, and transportation. Since inventing modern air conditioning in 1902, Carrier delivers smart solutions like temperature control, air quality, and energy-efficient systems. As part of the Carrier group, Viessmann blends cutting-edge climate technology with environmental responsibility, empowering sustainable heating, cooling, ventilation, and energy systems globally.
Role Overview
In this integral leadership position, you will:
- Manage and develop the Pre-Sales team to ensure seamless customer support
- Act as the primary trusted contact across all business operations
- Oversee daily customer service, including resolving queries, service/billing issues, and maintaining accurate customer information and product specifications
Key Responsibilities
- Lead the Pre-Sales team to deliver exceptional customer support
- Mentor and develop apprentices, guiding career progression
- Plan team skills development and coordinate training initiatives
- Manage government compliance schemes (e.g., MCS umbrella)
- Facilitate the introduction of new equipment into the product portfolio
- Assist in project design and sales, from small domestic to large-scale commercial projects
- Support domestic and commercial heating product lines
- Ensure precise handling of customer data, billing, and product specifications
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What We’re Looking For
Essential Qualifications
- Proven experience in customer service and/or pre-sales support
- Team leadership or supervisory experience
- Strong organisational, communication, and problem-solving skills
- Ability to work with structured processes while maintaining a customer-centric approach
- Interest/experience in heating, technical products, or related sectors (desirable)
✅ Minimum Requirements:
- Basic IT skills
- Strong people and time-management skills
- Communication and presentation abilities
- Preferred: Familiarity with government schemes or ASHPs (training provided)
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Salary & Pay Range
The annual salary for this role ranges from £38,726—£77,219, based on:
- Skills, education, experience, and additional qualifications
💼 Other Compensation:
- Potential short-term cash incentives (subject to plan terms)
Benefits
We offer a competitive total rewards package, including:
- Health, security, and well-being programs tailored by role/location.
Carrier’s Commitment
Carrier upholds equal treatment and anti-discrimination policies, ensuring all applicants receive fair consideration regardless of protected class. If you require accommodations during the recruitment process, email Carrier.Recruiting@carrier.com.
📅 Application Window: Closes 14 days after posting (20 August 2024). 📊 Job Posting Date: 30 June 2026
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