TEKsystems
Technical Product Manager
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Principal Technical Product Owner
12 month contract
Inside IR35
2 days a week onsite Edinburgh or London
Job Description
The senior Technical Product owner will lead an analysis team through a transformational roadmap following the launch of a new Salesforce stack, shaping the strategic definition and delivery of CRM capabilities across a wider technology ecosystem. The role combines hands-on CRM analysis, people leadership and senior stakeholder engagement to drive value-focused, customer-centric transformation initiatives.
Essential Skills
- Extensive experience as a Lead or Principal Analyst within a CRM transformation environment.
- Proven background acting as a Technical Product Owner or equivalent role for Salesforce or similar CRM platforms.
- Hands-on experience with Salesforce CRM within a Business OS context, including complex multi-product, multi-segment and multi-channel implementations.
- Strong understanding of Communications Cloud, Service Cloud, Sales Cloud, experience Cloud and Marketing Cloud, or comparable CRM cloud capabilities, and how they integrate within a wider enterprise ecosystem.
- Demonstrable experience delivering large-scale CRM transformations, including SaaS and commercial off-the-shelf (COTS) implementations.
- Advanced stakeholder management skills, with the ability to influence and build consensus with senior business and technical leaders.
- Proven ability to manage complex programme dependencies and work effectively with cross-functional teams in a matrixed environment.
- Strong analytical and problem-solving skills, with the ability to translate business needs into actionable CRM capabilities, features and user stories.
- Clear, concise communication skills, both written and verbal, suitable for senior stakeholder engagement and cross-team collaboration.
- A track record of delivering customer-centric solutions and driving continuous improvement in CRM processes and capabilities.
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Location
Edinburgh, UK
Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at https://www.allegisgroup.com/en-gb/privacy-notices.
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To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to https://www.allegisgroup.com/en-gb/privacy-notices.
We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at https://www.allegisgroup.com/en-gb/privacy-notices for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
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