Adoption, Client Engagement & Roadmap

• Establish appropriate product adoption targets and measures of success.
• Demonstrate new product capabilities to clients, prospects and internal stakeholders.
• Support the sales process by articulating product capabilities and client value.
• Gather, analyse and incorporate feedback from clients, prospects and users.
• Manage client expectations throughout product development and implementation.
• Support client rollout and adoption while ensuring appropriate internal stakeholder alignment and buy-in.
• Maintain and evolve the product roadmap based on market developments, client feedback and emerging business needs.

Skills & Experience

The successful candidate will bring a combination of business, product, technical and analytical expertise, together with the ability to work effectively across multiple stakeholder groups.

Key skills and experience include:

• Strong understanding of business operations and the ability to identify core business problems and opportunities.
• Strong analytical and problem-solving skills, with the ability to translate complex challenges into practical product solutions.
• A forward-looking approach to product development, with the ability to anticipate future challenges and evolve the product roadmap accordingly.
• Technical understanding and the ability to effectively influence and sponsor technology development initiatives.
• Working knowledge of databases and SQL would be advantageous.
• Understanding of project delivery methodologies, particularly Agile development and Scrum.
• Ability to translate concepts into clear visual representations using tools such as PowerPoint, Visio or similar.
• Understanding of data-related challenges and potential technology solutions.
• Strong commercial and ROI mindset, with the ability to assess the value and impact of product decisions.
• Ability to work independently, take ownership and drive initiatives forward.
• Strong communication and influencing skills, including the ability to communicate complex information clearly and concisely to senior stakeholders.
• Comfortable engaging directly with clients and prospects and representing product capabilities externally.
• Collaborative approach, with the ability to build strong relationships across Product, Technology, Operations, Change Management and other business functions. We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH:

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another.

We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.

Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.