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Technical Product Owner – ServiceNow
Summary
Based at Manchester Airport (2 days per week onsite)
Permanent role
Also open to East Midlands Airport (EMA)
Why MAG?
Every year, Manchester Airport connects over 30 million passengers to more than 200 destinations worldwide. As the third largest airport in the UK, and part of the largest UK-owned airport group, MAG plays a critical role in the region - supporting over 19,000 jobs and contributing around £7.75bn annually.
We’re at a turning point in how we use technology across the business. There’s real investment going into ServiceNow, but we’re not yet getting the value we should from it.
The platform works - but it’s not where it needs to be.
That’s what makes this role interesting. You won’t be maintaining something polished. You’ll be helping shape how ServiceNow is used across the organisation - simplifying where things have become messy, improving how teams operate, and making the platform genuinely valuable.
This isn’t about managing tickets. It’s about building a platform that works properly at scale.
Alongside that, you’ll have access to a strong benefits package including a generous pension (up to 10% contribution), 24 days holiday plus bank holidays, free parking, subsidised public transport, a wide range of discounts, wellbeing support and volunteering days.
The role
We’re looking for a Technical Product Owner to take ownership of our ServiceNow platform across areas like ITSM, ITOM and HRSD.
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This isn’t a configuration role, and it’s not just delivery management either. You’ll sit between the business and engineering, shaping how the platform evolves and making sure what gets built actually stands up over time. A big part of the role is judgement, knowing when to push back, when to simplify, and when to invest properly instead of layering on short-term fixes.
You’ll be working with engineers, architects and stakeholders across the business, translating between what people are asking for and what the platform should realistically deliver.
What you’ll be doing
- You’ll own the platform roadmap and backlog, making sure it reflects real priorities rather than just incoming demand.
- You’ll work closely with engineering and architecture to shape solutions that are scalable and maintainable, not just quick wins.
- You’ll spend time with stakeholders across technology, HR and operations — helping them understand trade-offs, constraints and what good actually looks like.
- You’ll also play a role in how the team operates, encouraging better ways of working and a stronger focus on outcomes over activity.
What we’re looking for
- Experience working in a ServiceNow environment (e.g. ITSM, ITOM, HRSD), ideally as a Product Owner, Technical BA or similar
- Strong understanding of how the platform fits together: workflows, integrations and dependencies
- Comfortable working with engineers and architects, without needing to be hands-on in configuration
- Experience owning backlogs and making prioritisation decisions in an Agile environment
- Ability to engage stakeholders at different levels and challenge constructively when needed
- A focus on outcomes, not just delivering features, but making sure they actually improve something
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Nice to have
- Experience in more complex or multi-site organisations
- Exposure to platform governance, standardisation or transformation work
- Background in system analysis, technical business analysis or similar
Interview process
A short initial call, followed by a more in-depth conversation including some scenario-based discussion.
Equal Opportunities & Reasonable Adjustments
We’re building something brilliant at MAG: a diverse team of Journey Makers who want to make a difference. We’re on a mission to be number one in our industry, and that takes talent in all its forms.
Even if you don’t meet every requirement, we’d still encourage you to apply - what matters most is what you bring.
We’re proud to be a Disability Confident employer. If you need any adjustments during the process, just let us know - we’ll support you.
At MAG, every journey matters. Our colleague communities include Women’s Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group
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