ARQ
Technical Product Owner - KYC
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What we're looking for
We’re hiring a Product Owner – KYC to work directly with our founders and build our customer verification product function from the ground up. You’ll lead a cross-functional product team focused on customer onboarding, identity verification, and ongoing due diligence, delivering measurable impact through smart, data-driven analyses.
You’ll thrive in this role if you love solving complex problems, can translate regulatory and operational needs into product solutions, and enjoy working at the intersection of product, compliance, operations, and engineering.
What you'll be doing
- Own the product vision and roadmap for customer onboarding, identity verification, and ongoing due diligence.
- Lead a team of engineers and other cross-functional partners to design, deliver, and refine verification journeys, decisioning rules, and KYC systems.
- Define and track KPIs like verification completion rate, onboarding conversion, manual review rate, and time-to-verification.
- Turn regulatory requirements, customer risk profiles, and operational needs into clear product specifications.
- Continuously improve our KYC capabilities based on customer feedback, operational insights, and evolving regulatory requirements.
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What you'll need
- Proven product experience in fintech, payments, or KYC / customer identity verification.
- Strong track record delivering data-driven products with engineering and analytics teams.
- Strong SQL or Python skills, with hands-on experience using data to analyse performance, identify problems, and inform product decisions.
- Analytical mindset; comfortable interpreting onboarding, verification, and operational performance metrics.
- Ability to balance regulatory requirements and risk management with a great customer experience.
- Comfortable working directly with founders in a fast-paced startup.
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Nice-to-haves
- Experience in Latin American markets.
- Spanish or Portuguese language skills.
- Experience scaling a KYC product from 0 to hundreds of thousands or millions of customers.
- Previous experience in software engineering, data analytics, or another technical role.
Benefits
- Competitive salary and benefits
- Stock options, so you own part of what you build
- Discretionary performance bonus
- The latest tools and technology
- A world-class team that will challenge and grow your skills
- The opportunity to help build the best fintech app in Latin America
- Office Policy: 3-4 days a week in-office
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