We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working With Us, You’ll Enjoy

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity And Inclusion At Riverside

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.

Applications may close before the deadline, so please apply early to be considered.

Role Profile

• Collaborate with Business Analysts to translate business requirements into technical user story specifications for Salesforce solutions.
• Translate and manage continuous improvement requirements through the Salesforce backlog.
• Work as part of a cross-functional squad with responsibility for supporting the design and configuration of Salesforce products, services and capabilities through product analysis and design.
• Configure and customise Salesforce to align with business processes and requirements.
• Create and maintain detailed documentation of system configurations, customisations, and processes.
• Identify opportunities for system improvements and optimisations, implementing best practices to enhance system performance and user experience.
• Help perform testing as required of any internal configuration or customisations and collaborate with Change Leads and QA Analysts to ensure QA standards are met across performance and volume testing, systems integration testing and user acceptance testing.
• Manage key risks and issues, establishing risk mitigation or acceptance by accountable stakeholders.
• Provide service and support including service requests, incidents, problem and change, proactively managing performance, availability and resilience.
• Deliver the Salesforce platform releases, identifying any technology or methodology changes that will impact assigned modules or business areas, and championing the approval, prioritisation and adoption of enhancements.
• Manage Salesforce as a vendor through proactive relationships with service, account management and customer success teams, and manage Salesforce partners across development and support activities.
• Be responsible for the Audit and compliance of the system, ensuring Salesforce good practice is met in accordance with the Group’s policy, procedures and principles across logical access and change management.
• Ensure that all information security requirements, including data protection, are met in accordance with the Group’s policy, procedures and statutory requirements.
• Respond flexibly to any necessary changes in work priorities, undertake other duties when required and participate in an on-call rota if required.
• Support training and communication needs to ensure users maximise their knowledge.
• Continuously develop knowledge and experience as a SME in Salesforce Service Cloud, Non-Profit Cloud and Experience Cloud.

Person specification

Essential

Knowledge, Skills and Experience

• Relevant IT qualifications, equivalent to Batchelors Degree or above.
• Experience in product analysis, technical specifications and design.
• Proven Salesforce knowledge across Salesforce Service, Non-Profit and Experience Cloud.
• Experience supporting Salesforce CRM and Portal functions across medium to large-scale Salesforce implementations.
• Experience across Waterfall, Agile and DevOps approaches and methodologies.
• Knowledge of data migration, integration, test and release strategies in relation to Salesforce.
• Experience of developing Salesforce dashboards and reports.
• Knowledge of the Salesforce platform release cycle and key activities.
• Proven experience of working with Salesforce as a vendor.
• Experience working in a multi-disciplinary team focused on product configuration and enhancement.
• Strong interpersonal, time management, and problem-solving skills.
• Experience in identifying and defining benefits for product development projects.
• Experience of supporting the definition of business cases and supporting deep dives into operational areas to help identify waste and value for money opportunities.
• Strong problem-solving skills with the resilience and persistence to make change happen.

Desirable

• Salesforce certifications or Trailhead awards.

About Us

Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.

Our Values and Behaviours

Creating an Inclusive Environment