DaVita Kidney Care
Technical Product Strategist (IT)
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Posting Date
08/12/2026
2476 Swedesford RdSTE 150, Malvern, Pennsylvania, 19355-1456, United States of America
Technical Product Strategist
General Purpose of the Job
The Technical Product Strategist is responsible for developing and executing product strategies that align with the Village's technical capabilities and market opportunities. This role bridges the gap between technical teams and business stakeholders to drive product innovation and growth, with a particular focus on owning and managing the product roadmap.
Essential Duties and Responsibilities
- Collaborate with the Product organization in understanding the roadmap based on research, OKRs, and business objectives.
- Have deep functional understanding of each product and what business problems they solve.
- Have a deep understanding of the OKRs for each product in their lane and be able to explain and communicate those to the technical teams.
- Work with the business stakeholders and Product organization to secure funding for product development and technical projects.
- In collaboration with IT Solution Architecture and the Product organization, work in sizing new IT asks and moving through the intake process.
- Work in collaboration with the delivery leads as a liaison between stakeholders and IT.
- Develop and maintain strong client relationships in collaboration with IT Delivery leads while understanding their technical requirements.
- Interpret overarching stakeholder needs to help design long-term technical solutions per Engagement Center.
- Partner with architects and delivery teams to outline the initial discovery delivery approach.
- Align technical execution with enterprise architecture and business goals.
- Work closely with Engagement Center Senior Leadership on their CX Platform needs and prioritization requests; engage with TPM of CX or ITSM.
- Participate in medium to large projects as CX Leadership representation if needed.
- Partner closely with other interfacing platforms to ensure awareness of dependencies and any strategic alignment discussions.
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Education and Experience
- Years of Experience: 5+ years of experience in product management or strategy roles within the technology sector.
- Bachelor's degree in Computer Science, Engineering, or related technical field.
- Master's degree in Business Administration (MBA) or related field (preferred).
Tech Stack You Will Work With
- Service & CRM Platforms: ServiceNow (Core Platform, ITSM/ITOM) and Salesforce
- Contact Center & CX: NICE CXone (CCaaS, Interaction Analytics, AI/Copilot, QM/WFM) and Infobip
- Data, Analytics & BI: Tableau (Visualizations & Adhoc Reporting)
- Project, Agile & Portfolio Management: Jira, Trello, and Apptio
Specialized Experience, Education, Training, or Qualifications
- Proven experience in owning and managing product roadmaps for complex technical products.
- Strong understanding of software development processes (SDLC) and emerging technologies (including AI and CX automation).
- Excellent analytical and problem-solving skills.
- Outstanding communication and presentation abilities.
- Experience with data-driven decision making and analytics tools.
- Demonstrated ability to balance strategic thinking with tactical execution in roadmap management.
- Experience with Agile methodologies and their application to roadmap planning (preferred).
- Knowledge of UX/UI design principles (preferred).
- Experience in facilitating roadmap prioritization workshops with diverse stakeholders.
What We’ll Provide
More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.
- Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
- Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
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At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.
This position will be open for a minimum of three days.
For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates
Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits
Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.
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