Genpact
Technical Project Manager
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Job Description
The AI Development Platform provides firmwide GenAI capabilities to enable the firm’s tech teams to develop and deploy GenAI solutions to meet desired business outcomes.
This role is for a Technical Project Manager with a strong Scrum Master background, supporting a dynamic, fast-changing team. The individual will focus on keeping the team unblocked from external dependencies, ensuring clear visibility into delivery status, risks, and issues for Product Owners, and guiding a pragmatic, gradual evolution toward mature and effective agile delivery. The role requires comfort operating in ambiguity, adapting approaches over time, and balancing structure with flexibility to enable consistent outcomes.
Primary Responsibilities
- Actively identify, manage, and resolve external dependencies and impediments across teams and stakeholders to ensure the squad remains focused and unblocked in its delivery
- Leverage tools such as JIRA and Roadmunk to provide clear, transparent visibility into delivery status, risks, issues, and dependencies, enabling effective prioritization and decision-making by Product Owners
- Ensure deliverables, expected outcomes, roles, and responsibilities are clearly defined and communicated, while remaining adaptable as priorities and team structures evolve
- Serve as a Scrum Master where appropriate, facilitating agile ceremonies and practices in a pragmatic way that supports delivery rather than imposing rigid process
- Partner closely with Product Owners and Tech Leads to incrementally improve planning discipline, backlog clarity, and delivery predictability over time
- Use metrics and tooling to surface trends and risks, focusing on actionable insights that help the team improve flow and execution
- Maintain lightweight but effective project documentation and stakeholder reporting aligned to the pace and maturity of the team
- Foster a collaborative, transparent team culture that encourages continuous improvement, learning, and shared ownership of outcomes
- Support the team’s gradual evolution toward mature, effective agile delivery, introducing structure and best practices incrementally as the team’s context and readiness evolve
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Required Skills
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- Demonstrated experience driving delivery in complex, fast-changing environments
- Strong grounding in Scrum and agile principles, with the judgment to apply them flexibly
- Proven ability to manage dependencies, remove blockers, and improve delivery flow
- Ability to provide clear, concise communication of status, risks, and issues to Product Owners
- Deep expertise in JIRA and delivery tracking tools
- Ability to influence behavior and outcomes without formal authority
- Proven experience operating across siloed organizations, building alignment and cohesion to enable effective end-to-end delivery
- Familiarity with GenAI, data, and compute infrastructure concepts
- Hands-on experience acting as a Scrum Master or agile delivery lead
Desired Skills
- Experience supporting teams as they evolve toward agile maturity, rather than operating only in fully mature agile environments
- Hands-on GenAI development experience
- Financial services or large-scale transformation experience
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