• Own the end-to-end delivery of SensaAI and NetReveal projects typically up to $1M in budget, operating within a defined scope and existing contract — from kickoff through model tuning, user acceptance, go-live, and hypercare — and ensuring alignment on schedule, budget, quality, and risk. Engage senior TPMs for scope-change decisions, commercial trade-offs, and complex risk calls.
• Orchestrate cross-functional teams (solutions architecture, data science, engineering, and customer stakeholders) to ensure the technical solution is coherent, compliant, and delivers against agreed financial crime objectives, challenging assumptions where needed and driving decision-making.
• Drive AI deployment readiness for regulated environments: data lineage, model evaluation and explainability, alert quality benchmarks, scenario tuning, transaction monitoring above-the-line and below-the-line testing, sanctions list refresh, payments cutover plans, and parallel-run strategies.
• Operationalize the AI value case in production with the bank to instrument and track the outcomes that matter — alert reduction, investigator productivity, SAR quality, time-to-decision, and total cost of compliance — and surface the results to the engagement manager, who leads renewal and expansion conversations with the customer.
• Produce model risk management evidence packs that satisfy SR 11-7, SS1/23, and equivalent regulatory regimes, alongside the bank’s MRM and internal audit functions.

Manage Senior Bank Stakeholders with Rigor and Empathy:

• Co-lead the customer relationship with the engagement manager, serving as the day-to-day delivery counterpart to the bank's program leads, financial crime operations managers, and IT delivery leads, while the engagement manager holds the relationship with C-suite stakeholders (CCO, MLRO, CIO, CDO).
• Run working-level status meetings, delivery reviews, and decision forums with crisp status, evidence, and clear asks; contribute to steering committee materials and attend alongside the engagement manager, who chairs the executive-level conversation.
• Guide the bank through change management for investigators, model reviewers, and front-line ops — recognizing that financial crime deployments succeed or fail on people and workflows as much as on models.
• Negotiate scope conversations honestly inside a fixed-price, regulated, audit-trailed environment: protect the bank’s regulatory commitments, protect the SymphonyAI margin, and keep both moving in the same direction.
• Stand alongside the customer when their regulator visits — not by speaking for the bank, but by making sure the deployment evidence is complete, accurate, and defensible.

Commercial and Business Growth:

• Draft Statements of Work, commercial proposals, scope assessments, and change control for high‑value engagements.
• Report on project financial performance, including revenue, margin, cost‑to‑complete, forecasting, and risk/commercial exposure.
• Identify opportunities for renewals, expansions, and adjacent service offerings.
• Partner with Customer Success and account teams to support growth forecasting and long‑term account planning.

What We Are Looking For:

Required:

• At least 3 years of technical project management experience.
• Demonstrated ownership of complex enterprise software or AI deployments end-to-end.
• Strong technical fluency in modern AI and data systems.
• Proven success managing senior stakeholders in regulated environments.
• Excellent written and verbal communication in English.
• Track record of running programs with discipline.
• Readiness to travel for customer engagements at bank sites.

Strongly Preferred:

• Prior career foundation in technology development or deployment role before transitioning into project or program management.
• Direct financial services delivery experience: anti-money laundering, sanctions screening, KYC, fraud, market surveillance, payments, or core banking.
• Hands-on exposure to SensaAI, NetReveal, or competing financial crime platforms.
• Working knowledge of the regulatory landscape that shapes our deployments.
• Experience deploying AI or analytics into bank production environments.
• PMP, Prince2, SAFe, CAMS, or equivalent certification.
• Experience working across global delivery teams.
• Fluency in at least one of the following languages is desirable: German, French, Italian, or Spanish.

Diversity & Inclusion Statement:

We are committed to building a diverse and inclusive team and encourage candidates from all backgrounds to apply.

About Us

SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 3,000 talented leaders, data scientists, and other professionals across over 30 countries.