Process Improvement

• Identify and recommend improvements to project management processes, tools, and methodologies.
• Drive initiatives aimed at enhancing customer experience and service delivery.
• Contribute to continuous improvement efforts across products, platforms, and operational practices.

Problem Solving & Decision Making

• Analyze complex situations, identify root causes, and develop effective solutions.
• Take ownership of project issues and drive them through resolution.
• Evaluate priorities, risks, and urgency to make informed business decisions.
• Support organizational objectives through proactive problem-solving and collaboration.

Collaboration & Leadership

• Build and maintain strong working relationships across departments and functions.
• Foster collaboration among internal and external stakeholders.
• Represent Talogy professionally with clients, partners, and colleagues.

Characteristics & Behaviors

Successful candidates will demonstrate:

• A customer-focused and service-oriented mindset.
• Excellent written and verbal communication skills.
• Strong teamwork and collaboration capabilities.
• Outstanding organizational, analytical, and attention-to-detail skills.
• Accountability and ownership of project outcomes.
• Adaptability, creativity, and flexibility in a dynamic environment.
• The ability to work independently with minimal supervision.
• A high degree of initiative, motivation, and self-direction.
• A results-driven and action-oriented approach.
• The ability to work efficiently and effectively while managing competing priorities.

Knowledge, Skills & Experience

• Strong understanding of project management methodologies, tools, and best practices.
• Experience delivering customer-focused technology solutions and driving process improvements.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent interpersonal and relationship-building skills.
• Strong communication skills with the ability to engage effectively with individuals from diverse backgrounds and experience levels.
• Experience working with cross-functional teams across multiple geographic locations and time zones.
• Strong organizational and time management skills.
• An innovative mindset focused on continuous improvement and operational efficiency.
• Resourcefulness and persistence in problem-solving and information gathering.
• Ability to influence stakeholders and drive progress without direct authority.
• Experience supporting web-based software products and platforms.
• Strong multitasking and prioritization skills.

Qualifications

Required

• Minimum of five (5) years of experience managing software implementation projects, technology projects, or related information technology initiatives.
• Experience working within a software development or software-as-a-service (SaaS) environment.
• Proficiency with Microsoft Office applications, including:
  • Excel
  • Outlook
  • Word
  • PowerPoint
  • Teams
• Excellent communication, customer service, and stakeholder management skills.
• Demonstrated ability to work independently with a high degree of initiative, adaptability, and accountability.

Preferred

• Project Management Professional (PMP) certification or equivalent project management certification.
• Associate or bachelor’s degree in information technology, Business, Management, or a related field.
• Relevant professional experience may be considered instead of formal education.

Work Environment

• Fully remote position based in the United Kingdom.
• Flexibility to work adjusted hours on a daily basis to support U.S.-based clients and teams.
• Ability to effectively collaborate with distributed teams across multiple time zones.
• Occasional participation in meetings outside standard business hours may be required to support client and project needs.