Infosys
Technical Publications Application Support | Stevenage, UK
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Role – Technical Publication (TechPub) Application Support
Technology – CSDB platforms
Location – Stevenage, UK
Business Unit – MFGADM
Compensation – Competitive (including bonus)
Job Summary
The Technical Publications Application Engineer is responsible for the support, administration, maintenance, enhancement, and continuous improvement of Technical Publications systems and applications across the enterprise. This role serves as the technical subject matter expert for Technical Publications platforms, supporting end-to-end authoring, validation, publishing, content management, and distribution processes.
The successful candidate will possess experience in Technical Publications standards, including XML-based authoring environments, CSDB management, publishing workflows, and integrations with Product Lifecycle Management (PLM) and enterprise systems. The role requires a combination of application support, systems administration, troubleshooting, process optimization, stakeholder engagement, and technical solution delivery.
Location & Security Requirements
- Candidates who have previously held Security Check (SC) Clearance or are eligible to obtain SC Clearance will be preferred.
- Should be based within reasonable commuting distance of Stevenage, United Kingdom, or be willing to travel regularly to the Stevenage office/customer site as required.
Key Responsibilities
- Provide application support and administration for Technical Publications platforms and associated toolsets such as Boeing Spectrum Publisher Inmedius, RWS XPP, TrilogiView, TrilogiBuild, MediaWiki.
- Investigate, diagnose, and resolve complex application, workflow, and publishing issues.
- Perform root cause analysis and implement permanent corrective actions.
- Support incident, problem, and change management activities.
- Monitor system performance, availability, and application health.
- Coordinate with software vendors and internal IT teams to resolve technical issues.
- Act as a Subject Matter Expert (SME) for technical publication processes.
- Administer and maintain Common Source Database (CSDB) environments.
- Support automated and manual publishing processes, application upgrades, patches, and new releases.
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Required Skills/Experience
- Proven experience in supporting Technical Publications applications in Aerospace, Defence, Rail, Automotive, or similar regulated industries.
- Experience supporting CSDB platforms.
- Application Management Services (AMS) experience in a managed services or enterprise support environment.
- Understanding of ITIL-aligned incident, problem, change, release, service request, configuration and knowledge management processes.
- Relevant IT experience, including hands-on AMS/application support for enterprise applications.
- Experience supporting multiple COTS/business applications; exposure to multiple tools such as Boeing Spectrum Publisher Inmedius, RWS XPP, TrilogiView, TrilogiBuild, MediaWiki or similar is preferred.
- XSLT and XML technology knowledge is preferred.
- Document publishing workflow knowledge and Aerospace documentation experience are good to have.
- Strong troubleshooting skills across application, interface, data, access, configuration and environment issues.
- Working knowledge of ITSM/ticketing tools, CMDB practices, SLA/KPI reporting, dashboarding and operational governance.
- Ability to analyse logs, coordinate with infrastructure/database/security teams and manage dependencies with product vendors.
- Good understanding of patching, vulnerability remediation, application maintenance, certificate tracking and service account governance.
- Basic SQL/database understanding and awareness of integrations, APIs, job scheduling, file transfers and application interfaces.
- Experience working with onsite, offshore and third-party teams in a structured support model.
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Personal Skills
Besides the professional qualifications, we respect and place equal importance to the candidate’s personality which facilitates success in customer environments. Few traits we look for are:
- High analytical skills
- A high degree of initiative, flexibility and adaptability
- High customer orientation
- Good team engaging skills
- Quality awareness
- Good verbal and written communication skills
- Transparency and Integrity
About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 59 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, in 59 countries, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.
All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
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