E-Solutions
Technical Publications Specialist
Stevenage
Posted about 15 hours ago
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Role: Technical Publication (TechPub) Application Support
Location – Stevenage, UK
Type: Permanent / Full-Time
Key Responsibilities
- Provide application support and administration for Technical Publications platforms, Common Source Database (CSDB) environments, and associated publishing toolsets.
- Investigate, diagnose, and resolve complex application, workflow, integration, data, configuration, and publishing issues.
- Perform root cause analysis (RCA) and implement permanent corrective and preventive actions.
- Support incident, problem, change, release, and service request management in accordance with established ITIL-aligned processes.
- Monitor application health, system performance, availability, and operational stability, proactively identifying and addressing potential issues.
- Coordinate with software vendors, infrastructure, database, security, and internal IT teams to resolve technical issues and manage cross-functional dependencies.
- Act as a Subject Matter Expert (SME) for Technical Publications applications, document management, and publishing processes.
- Administer and maintain CSDB environments, including application configuration, user/access administration, and operational support.
- Support automated and manual publishing workflows, application upgrades, patches, maintenance activities, and new releases.
- Contribute to operational governance through SLA/KPI monitoring, service reporting, dashboards, knowledge management, and continuous improvement initiatives.
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Required Skills & Experience
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- Proven experience supporting Technical Publications applications within Aerospace, Defence.
- Hands-on experience supporting CSDB platforms and document publishing environments.
- Strong Application Management Services (AMS) experience within managed services or enterprise application support environments.
- Good understanding of ITIL-aligned Incident, Problem, Change, Release, Service Request, Configuration, and Knowledge Management processes.
- Relevant IT experience with hands-on enterprise application support and administration.
- Experience supporting multiple COTS and business applications; exposure to specialized Technical Publications, publishing, content management, or visualization platforms is preferred.
- Knowledge of XML/XSLT technologies is desirable.
- Understanding of document publishing workflows and technical documentation processes; experience in Aerospace documentation is an advantage.
- Strong troubleshooting and analytical skills across application, interface, data, access, configuration, and environment-related issues.
- Working knowledge of ITSM/ticketing platforms, CMDB practices, SLA/KPI reporting, dashboards, and operational governance.
- Ability to analyse application logs, troubleshoot production issues, coordinate cross-functional teams, and manage dependencies with product vendors.
- Good understanding of application patching, vulnerability remediation, maintenance activities, certificate management, and service account governance.
- Basic SQL/database knowledge and awareness of integrations, APIs, job scheduling, file transfers, and application interfaces.
- Experience working effectively with onsite, offshore, and third-party teams within a structured enterprise support model.
- Strong communication, stakeholder management, documentation, and problem-solving skills.
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Skills
Application Support
CSDB
Technical Publications
ITIL
XML
XSLT
SQL
AMS
Incident Management
Problem Management
Change Management
Release Management
SLA/KPI Monitoring
Stakeholder Management
Root Cause Analysis
ITSM