Electrorad
Technical sales and customer service specialist
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Company Description
Electrorad is a leading UK provider of energy-efficient electric heating solutions, featuring a unique range of radiators and systems. With a focus on quality and sustainability, the company sources top-tier international electric heating products and also manufactures in the UK. Electrorad is the sole supplier of renowned brands such as Digi-Line, Aeroflow, and Vanguard electric radiators. The company is committed to innovation and delivering cutting-edge heating solutions for diverse customer needs.
Role Description
This is a full-time, on-site position based in Leeds for a Technical Sales and Customer Service Specialist. The role involves:
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- Processing sales orders
- Providing technical sales support
- Assisting customers with inquiries
- Offering technical product guidance and troubleshooting
- Addressing customer service requests
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You will work closely with the sales team to deliver excellent customer experiences, ensure smooth operations, and maintain customer satisfaction. The ideal candidate will play a vital role in helping clients select suitable products and resolving any technical or service-related concerns.
Qualifications
- Technical Sales and customer service experience, with the ability to understand and effectively sell technical products
- Customer Service and Communication skills to ensure excellent client satisfaction
- Technical Support knowledge, with the ability to explain, troubleshoot, and resolve product-related issues
- Strong problem-solving skills and attention to detail
- Proficiency with CRM systems and general computer use
- Ability to work collaboratively with a team and independently in a dynamic environment
- Previous experience in the heating or technology sector is advantageous
- Relevant educational background or technical certifications are a plus
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